Role: Customer Experience Representative,
Location: Pune, Hinjewadi
Expereince: 3-4 years of experience in a customer service or supply chain role.
As a Customer Experience Representative, you will be at the forefront of our customer
engagement efforts, providing essential support to ensure customer satisfaction and
efficient operations. This role is designed for those who are new to the industry but
eager to grow and make a meaningful impact. You will contribute to various initiatives,
including customer-centric innovation, digital transformation, supply chain optimization,
sustainability, global expansion, and customer experience improvement programs. In
this role, you will:
- Assist in the implementation of customer experience initiatives.
- Support digital transformation and supply chain optimization efforts.
- Contribute to sustainability and global expansion projects.
- Provide general customer service and support.
- Help ensure that client continues to provide exceptional value to our customers.
This role is ideal for individuals who are eager to learn, grow their career, and make a
meaningful impact.
Responsibilities:
Order Fulfillment:
- Order Processing: Efficiently manage both domestic and international orders
using client & order management system and my client , ensuring accurate
processing and timely communication of order status.
- Order Tracking: Monitor the status of orders and communicate progress to
customers and internal stakeholders to ensure transparency and satisfaction.
Invoicing and Shipping:
- Compliance: Ensure compliance with regulatory requirements for internal and
external controls.
- Documentation: Issue necessary documents for the physical transportation of
goods, ensuring all shipments are properly documented and compliant with
regulations.
Customer Inquiries and Complaints:
- Inquiry Response: Respond to customer inquiries promptly, coordinating
responses following established policies and processes to provide accurate and
helpful information.
- Complaint Resolution: Ensure customer complaint acknowledgements and credit
memos are generated are addressed promptly and effectively. Work to resolve
issues to maintain customer satisfaction and loyalty.
Customer Happiness and Communication:
- Customer Satisfaction:Strive to keep customers happy by providing exceptional
service and support.
- Communication:Keep customers informed about their orders and any issues that
may arise, ensuring open and transparent communication.
Requirements:
Education:
- Any Graduate
Skills and Competencies:
- Proficiency in MS Office, including Excel and Outlook.
- Basic knowledge of international trade techniques.
- SAP and CRM experience
- Strong communication skills, verbal and written
- Fluency in English and additional languages relevant to the customer base is a plus
- Team player and effective interpersonal skills
- Attention to detail and organizational skills
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Problem-solving abilities.