You need to be a Holder of these
* Strong Interpersonal Skills.
* Familiarity with CRM Systems - Sprinklr is preferred.
* Ability to efficiently multitask.
* Prior Customer Support Experience in a trading firm OR
hands-on trading experience preferred.
* Excellent communication skills (English / Hindi) ...
* Good listening and problem-solving skills.
* Good analytical skills.
* Candidate having knowledge on Crypto is preferred
* Candidate from similar background is preferred
* Candidate has to be open to work in Rotational shifts
* High School Diploma (or equivalent), College Degree
preferred
You will be mining through these tasks
* Provide timely and accurate responses to customer inquiries
via queries, chat, and phone regarding account-related
issues, trading queries, and technical assistance.
* Assist customers in navigating our platform, including account
setup, deposit and withdrawal processes, and trading
features.
* Troubleshoot and resolve customer issues efficiently,
escalating complex cases to the appropriate department when
necessary.
* Maintain a high level of professionalism and empathy while
addressing customer concerns, striving to exceed
expectations and deliver exceptional service.
* Stay informed about the latest developments in the
cryptocurrency industry and our platform's features to provide
accurate and up-to-date information to customers.
* Collaborate with cross-functional teams, including
Compliance, Operations, and Development, to ensure a
seamless customer experience and address customer
feedback effectively.
* Contribute to the development and improvement of support
processes and documentation to enhance overall efficiency
and customer satisfaction.
* Ability to handle difficult/stressful situations with high ticket
volumes in certain scenarios.
experience
5show more You need to be a Holder of these
* Strong Interpersonal Skills.
* Familiarity with CRM Systems - Sprinklr is preferred.
* Ability to efficiently multitask.
* Prior Customer Support Experience in a trading firm OR
hands-on trading experience preferred.
* Excellent communication skills (English / Hindi)
* Good listening and problem-solving skills.
* Good analytical skills.
* Candidate having knowledge on Crypto is preferred
* Candidate from similar background is preferred
* Candidate has to be open to work in Rotational shifts
* High School Diploma (or equivalent), College Degree
preferred
You will be mining through these tasks
* Provide timely and accurate responses to customer inquiries
via queries, chat, and phone regarding account-related
issues, trading queries, and technical assistance.
* Assist customers in navigating our platform, including account
setup, deposit and withdrawal processes, and trading
features.
* Troubleshoot and resolve customer issues efficiently,
escalating complex cases to the appropriate department when
necessary. ...
* Maintain a high level of professionalism and empathy while
addressing customer concerns, striving to exceed
expectations and deliver exceptional service.
* Stay informed about the latest developments in the
cryptocurrency industry and our platform's features to provide
accurate and up-to-date information to customers.
* Collaborate with cross-functional teams, including
Compliance, Operations, and Development, to ensure a
seamless customer experience and address customer
feedback effectively.
* Contribute to the development and improvement of support
processes and documentation to enhance overall efficiency
and customer satisfaction.
* Ability to handle difficult/stressful situations with high ticket
volumes in certain scenarios.
experience
5show more
