customer success executive

• Strong Interpersonal Skills.
• Familiarity with CRM Systems - Sprinklr is preferred.
• Ability to efficiently multitask.
• Prior Customer Support Experience in a trading firm OR
hands-on trading experience preferred.
• Excellent communication skills (English / Hindi)
• Good listening and problem-solving skills.
• Good analytical skills.
• Candidate having knowledge on Crypto is preferred
• Candidate from similar background is preferred
• Candidate has to be open to work in Rotational shifts
• High School Diploma (or equivalent), College Degree
preferredYou will be mining through these tasks
• Provide timely and accurate responses to customer inquiries
via queries, chat, and phone regarding account-related
issues, trading queries, and technical assistance.
• Assist customers in navigating our platform, including account
setup, deposit and withdrawal processes, and trading
features.
• Troubleshoot and resolve customer issues efficiently,
escalating complex cases to the appropriate department when
necessary.
• Maintain a high level of professionalism and empathy while
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