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this job offer closes 26 may 2026

job details

this job offer closes 26 may 2026

summary

    posted 27 march 2026

    reference number
    JPC - 117681

    next steps

    • contact the recruiter
    • see similar jobs
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    job details
    Purpose / Role Summary
    Support the Manager – Operations Excellence (AI & GenAI) in driving the operational
    excellence, automation, and digital transformation agenda across Accounts Payable,
    Payroll, and Credit/CSA towers.
    This role performs detailed process analysis, supports Lean and CI projects, executes ...
    data analytics, builds automation/AI prototypes, drives adoption of new tools, and
    strengthens control and process maturity across all functions.
    Act as the analytical backbone for Ops Excellence, ensuring insights, RCA,
    standardization, and digital enablement are consistently delivered.
    Core Responsibilities
    People Leadership & Support Operations
     Support tower managers (AP, Payroll, Credit/CSA) with structured analysis,
    dashboards, SOP updates, issue logs, and RCA documentation.
     Maintain weekly/monthly governance packs (KPI dashboards, trends, backlog
    reports, exception summaries).
     Assist the Manager Opex in coordinating routines, meetings, action-trackers, and
    follow-ups across cross-functional teams.
    Process Excellence & Standardization
     Conduct process studies (cycle time, exception mapping, waste identification)
    across all finance towers.
     Support creation and maintenance of standardized SOPs, control checklists, and
    process playbooks.
     Perform RCA using Lean tools (5 Whys, Fishbone, Pareto) and document
    systemic improvement opportunities.
     Track SLA performance, productivity metrics, rework trends, and tower-level
    quality indicators.
    AI, Automation & GenAI Support
     Assist in identifying AI/GenAI and automation opportunities across AP, Payroll,
    and Credit/CSA operations. Build test prompts, small prototypes, and concept models using GenAI or
    automation tools under guidance.
     Prepare data samples, test scenarios, and validation logs for digital pilots.
     Track AI/automation adoption metrics, analyze exceptions, and identify
    improvement opportunities.
    Controls, Quality & Compliance
     Support control testing, SOP compliance checks, and documentation updates
    across all operational towers.
     Review exceptions, mismatches, audit findings, and reconciliation issues;
    prepare detailed analyses for corrective/preventive actions.
     Assist in ensuring audit readiness through evidence collation and documentation
    hygiene.Analytics, Insights & Reporting
     Build dashboards, trend charts, and daily/weekly/monthly reports for productivity,
    exceptions, defects, and automation impact.
     Work with datasets from Oracle, reconciliation tools, and tower-specific sources
    to identify insights and opportunities.
     Provide data-driven insights to support decision-making for managers and the
    Opex lead.Collaboration & Stakeholder Management
     Collaborate with AP, Payroll, and Credit/CSA teams to gather inputs, validate
    findings, and pilot improvements.
     Engage with IT/Access, Procurement, Treasury, HR, Merchant Services, and
    Accounting/GL to resolve cross-functional issues.
     Support communication and change-adoption efforts for new processes or digital
    solutions.
    Tools / Systems Exposure (Preferred)
     ERP: Oracle modules (AP, Payroll, Credit/CSA)
     Reconciliation tools: Cadency, ReconNET, AssureNET Analytics tools: Excel (Advanced), Power BI, SQL/queries
     Automation & AI: UiPath, Power Automate, Azure OpenAI, Copilots
     Workflow: ServiceNow, Confluence, SharePoint
    Qualifications / Experience
     Bachelor’s degree in Commerce, Finance, Engineering, Analytics, or related field
     4–6 years of experience in business analysis, process excellence,
    digital/automation projects, or finance operations
     Exposure to Shared Services (AP/Payroll/Credit/CSA)
     Lean Yellow Belt/Green Belt preferred; AI/GenAI/Automation certificationsCompetencies
     Strong analytical and problem-solving skills
     Ability to work with large datasets and convert insights into action
     Structured communication and documentation capability
     Curiosity and comfort working with emerging digital/AI tools
     Ability to collaborate across multiple teams and functions
     Strong follow-through, discipline, and execution reliabilityBehavioral Expectations
     High ownership mindset and learning agility
     Proactive in identifying risks, issues, and improvement opportunities
     Team-oriented and collaborative; supports multiple towers without friction
     Calm and structured working style in high-volume environments
     Demonstrates continuous improvement mindset and openness to digital
    transformation

    experience

    7
    show more
    Purpose / Role Summary
    Support the Manager – Operations Excellence (AI & GenAI) in driving the operational
    excellence, automation, and digital transformation agenda across Accounts Payable,
    Payroll, and Credit/CSA towers.
    This role performs detailed process analysis, supports Lean and CI projects, executes
    data analytics, builds automation/AI prototypes, drives adoption of new tools, and
    strengthens control and process maturity across all functions.
    Act as the analytical backbone for Ops Excellence, ensuring insights, RCA,
    standardization, and digital enablement are consistently delivered.
    Core Responsibilities
    People Leadership & Support Operations
     Support tower managers (AP, Payroll, Credit/CSA) with structured analysis,
    dashboards, SOP updates, issue logs, and RCA documentation.
     Maintain weekly/monthly governance packs (KPI dashboards, trends, backlog
    reports, exception summaries).
     Assist the Manager Opex in coordinating routines, meetings, action-trackers, and
    follow-ups across cross-functional teams.
    Process Excellence & Standardization
     Conduct process studies (cycle time, exception mapping, waste identification)
    ...
    across all finance towers.
     Support creation and maintenance of standardized SOPs, control checklists, and
    process playbooks.
     Perform RCA using Lean tools (5 Whys, Fishbone, Pareto) and document
    systemic improvement opportunities.
     Track SLA performance, productivity metrics, rework trends, and tower-level
    quality indicators.
    AI, Automation & GenAI Support
     Assist in identifying AI/GenAI and automation opportunities across AP, Payroll,
    and Credit/CSA operations. Build test prompts, small prototypes, and concept models using GenAI or
    automation tools under guidance.
     Prepare data samples, test scenarios, and validation logs for digital pilots.
     Track AI/automation adoption metrics, analyze exceptions, and identify
    improvement opportunities.
    Controls, Quality & Compliance
     Support control testing, SOP compliance checks, and documentation updates
    across all operational towers.
     Review exceptions, mismatches, audit findings, and reconciliation issues;
    prepare detailed analyses for corrective/preventive actions.
     Assist in ensuring audit readiness through evidence collation and documentation
    hygiene.Analytics, Insights & Reporting
     Build dashboards, trend charts, and daily/weekly/monthly reports for productivity,
    exceptions, defects, and automation impact.
     Work with datasets from Oracle, reconciliation tools, and tower-specific sources
    to identify insights and opportunities.
     Provide data-driven insights to support decision-making for managers and the
    Opex lead.Collaboration & Stakeholder Management
     Collaborate with AP, Payroll, and Credit/CSA teams to gather inputs, validate
    findings, and pilot improvements.
     Engage with IT/Access, Procurement, Treasury, HR, Merchant Services, and
    Accounting/GL to resolve cross-functional issues.
     Support communication and change-adoption efforts for new processes or digital
    solutions.
    Tools / Systems Exposure (Preferred)
     ERP: Oracle modules (AP, Payroll, Credit/CSA)
     Reconciliation tools: Cadency, ReconNET, AssureNET Analytics tools: Excel (Advanced), Power BI, SQL/queries
     Automation & AI: UiPath, Power Automate, Azure OpenAI, Copilots
     Workflow: ServiceNow, Confluence, SharePoint
    Qualifications / Experience
     Bachelor’s degree in Commerce, Finance, Engineering, Analytics, or related field
     4–6 years of experience in business analysis, process excellence,
    digital/automation projects, or finance operations
     Exposure to Shared Services (AP/Payroll/Credit/CSA)
     Lean Yellow Belt/Green Belt preferred; AI/GenAI/Automation certificationsCompetencies
     Strong analytical and problem-solving skills
     Ability to work with large datasets and convert insights into action
     Structured communication and documentation capability
     Curiosity and comfort working with emerging digital/AI tools
     Ability to collaborate across multiple teams and functions
     Strong follow-through, discipline, and execution reliabilityBehavioral Expectations
     High ownership mindset and learning agility
     Proactive in identifying risks, issues, and improvement opportunities
     Team-oriented and collaborative; supports multiple towers without friction
     Calm and structured working style in high-volume environments
     Demonstrates continuous improvement mindset and openness to digital
    transformation

    experience

    7
    show more

      working at A client of Randstad India

      A client of Randstad India

      all a client of randstad india jobs (1518)

      job location

      Bengaluru, Karnataka, India


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