This role is crucial for driving significant growth and operational excellence within a rapidly expanding healthcare organization. You will be instrumental in shaping our future and leading a large team.
Position description / Job description- Lead operations and a team of 250+ across 50+ branded clinics in 40+ Indian cities.
- Develop and implement strategies to achieve ambitious revenue targets (₹7 crores to ₹150 crores within three years).
- Oversee the acquisition and retention of 1 million customers.
- Ensure each clinic achieves profitability within three months of launch.
- Build a high-performing operations organization by hiring and training staff, developing SOPs, and creating an operating manual.
- Develop a comprehensive upskilling training program for clinic service excellence.
- Create a customer-centric service-focused organizational culture.
- Deliver accurate monthly sales forecast reports (90% accuracy).
We're looking for you, if:
- 10+ years of experience in operations management within global exclusive brand outlets (EBOs).
- Experience in healthcare EBOs, preferably in fertility or similar clinic chains.
- Proven ability to manage multi-city EBO operations and large teams effectively.
- Experience working directly with founders and investors.
- Strong P&L accountability and the ability to thrive in an ambiguous business environment.
- Bachelor's degree or equivalent in a relevant field.
- Excellent communication, leadership, and problem-solving skills.
- Strong analytical skills and proficiency in data analysis.
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance coverage.
- Generous paid time off and holidays.
- Extensive learning and development opportunities for career growth.
- Travel allowance for business trips.
- Opportunities to work with a high-performing and supportive team.
- Company car.
- Opportunities for professional development and advancement.
- A chance to make a significant impact on a growing organization.
- A rewarding and challenging work environment.
10+ years
Skills- Strategic planning
- Team leadership
- Healthcare operations
- Clinic management
Bachelor's degree