A leading provider of fire safety and security solutions & services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our 13,000 employees in 250 branches in 17 countries work to make the world safer, protect people, and provide peace of mind. Our fire, security, and monitoring services cover more than 1.3 million sites around the world.
Job Summary
Looking for a top performing individual within the GCC to provide administrative support to the Regional Sales and Operations team for the smooth running of the business unit. The person within the role will also be required to Identify opportunities for continuous improvement within the process
Roles & Responsibility:
• Recording customer information accurately
• Establish a good working relationship with Sales/operations team in process customer sales orders and ensure effective communication.
• Providing efficient and accurate administration support to the Sales and operations team(such as input engineer timesheet information on a weekly basis and process engineer expenses)
• Supporting the sales teams of any updates of sales orders.
• Pro-active management of open work orders – service and callouts
• Ensure that all necessary information is accurately recorded in the relevant systems • Communicating with various departments including Sales and Assessors • Pro-active management of open work orders – service and callouts
• Ensure own email inboxes and teams shared inbox are managed effectively • Ensure portals are updated and responded to within the agreed SLA
• Working to KPI's and SLA's.
• Dispute resolution, price and contract queries.
Years of experience
• 4-6 years of experience in customer service operation process/order to cash process
Educational Qualification
• A graduate in any discipline
Shift Timings:
• 2 p.m. to 11 p.m
Skill sets required :
Mandatory
• Have exceptional customer service skills
• Excellent communication (verbal and written ) and team working skills • Good Attention to detail
• High level MS Office knowledge skills
• Be proactive and ability to grasp new processes
Preferable
Possess previous customer service experience , ideally from service/engineering background
Be experienced in working with customer dispute
a leading provider of fire safety and security solutions & services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our 13,000 employees in 250 branches in 17 countries work to make the world safer, protect people, and provide peace of mind. Our fire, security, and monitoring services cover more than 1.3 million sites around the world.
Job Summary
Looking for a top performing individual within the GCC to provide administrative support to the Regional Sales and Operations team for the smooth running of the business unit. The person within the role will also be required to Identify opportunities for continuous improvement within the process
Roles & Responsibility:
• Recording customer information accurately
• Establish a good working relationship with Sales/operations team in process customer sales orders and ensure effective communication.
• Providing efficient and accurate administration support to the Sales and operations team(such as input engineer timesheet information on a weekly basis and process engineer expenses)
• Supporting the sales teams of any updates of sales orders.
• Pro-active management of open work orders – service and callouts
• Ensure that all necessary information is accurately recorded in the relevant systems • Communicating with various departments including Sales and Assessors • Pro-active management of open work orders – service and callouts
• Ensure own email inboxes and teams shared inbox are managed effectively