sr. manager after sales

& costs.  Key Result Areas / Accountabilities:
Accountable & Responsible for:Generating New Leads & Follow up on the same for New Revenue Generation
opportunities in AMC & Spares Business
 Ensuring adherence to discipline of functional reports & work timelines
 Ensuring highlighting deviations if any to management at the earliest
 Minimizing accidents & incidents by adherence/ awareness of safety norms
 Improving Team member performance by regular reviews of Team Members vis-a-vis
performance, skills & behavioral requirements of the organization
 Customer Satisfaction Index
 Parts operations
Accountable for:
 Ensure commissioning of machines & provide training as per purchase order
 Ensuring payment is received as per agreed terms before service execution
 Pre delivery inspection of the machine as per customer PO and ensuring the proper
functions of the machine before dispatch to customer.
 Pre inspection of spares received from OEM / quality check of spares by technical
engineer at our works & ensuring to dispatch at correct site & concerned person.
 Attend under warranty machines breakdown within 2 days of complaints received
 Design a quarterly visit calendar aligning to the AMCs maintenance & part-fitment for
every geographic area.
 Ensure completion of service of the material within 1 week of receipt of spares & inform
commercial team on day of completion
 Ensure Quotations (for spares & services) are submitted to customer within 2 days of
need identification for AMC Customers/ Non-AMC Customer
 Ensure that all customer complaints are closed within 10 days for minor complaints
without spares & within 1 month for major complaint, with spares
 Ensure that all planned visits are attended and completed satisfactorily & service reports
are submitted in Salesforce on Daily basis
 Inspection & quotation making within 4 working days after receipt of material at
warehouse
 Update weekly/ Monthly calendars for handling chargeable breakdown & commissioning
requests
 Arrange for transportation of machine & any additional fitments as required in customer
PO 

experience

15