A global corporation providing innovative products and services to manufacturing, consumer durables, healthcare and energy, and utilities industries. Over $30 billion in sales and operations in over 65 countries.

However, their sales were carried out through a network of distributors who had complete control over their employees with minimal involvement from the company. This adversely impacted sales, creating an urgent need to deploy an integrated staffing model. The client sought to employ outsourced salesforce and directly manage their performance for better control over the sales process.

Randstad solution

Our fully integrated staffing solution helped the client address their core challenges. Our presence across multiple locations in India and strong relationship with HR and line managers facilitated efficient management of outsourced employees at various locations.

  • enabled end-to-end management of the client’s recruitment needs and performance management systems including annual appraisals, rewards and recognition programs, etc.
  • submitted monthly reports – ranging from departmental head counts to location-based costing reports, for granular visibility and control
  • verified reimbursement bills for all employees and deployed a dedicated resource for this task
  • used design thinking principles and zero-based design workshops to create a customer-first culture across the organization

the impact

placed 600 contract staff across 140+ locations
enabling greater control over sales force
induction programs and on-the-job coaching
for over-all development and employee engagement
highly effective and productive sales force
through standardized HR practices and standard operating procedures

The impact

greater control over salesforce with direct and seamless management of sales personnel

on-job coaching  for overall development and employee engagement

highly effective and productive salesforce through standardized HR practices across the country

complete compliance with norms