analyst- mdm - customer support.

Customer Service Associate_Indirect     India           The position is responsible for engaging with customers, sales and marketing teams and ensuring     timely order processing, payment requests etc. This position will also work closely with internal teams     like logistics, WH for order processing status, prioritization, troubleshooting. This role will act as a     control tower of the complete OTC process and provide timely reports, status to supply chain team     and commercial leaders. This role will also lead in transformation of the customer service team and     implementation of digitization in the OTC process.           Individual contributor to OTC: 60% of the time     a. Order entry, orders realignment as per OTC policy and order cancellation     b. Provide PI for payment, follow up for payment     c. Get credit clearance from finance     d. Follow up with logistics for dispatch     e. Get dispatch details and share with sales and customers     f. Support in process standardization and SOP creation     g. Act as backup of other CSEs in case of leaves or emergencies     h. Provide business intelligence (daily sales reports, backorder reports, process timelines) to     relevant stakeholders     i. Engage with customers on multiple platforms (F2F, digital, virtual) and provide     Position Summary:           Principal Responsibilities:           • Any Bachelor/Equivalent Degree     • 3+ years of experience in Customer Service      ...