Role :AS 400 Engineer
Should have a degree in IT, or similar by experience
Minimum 3 years of experience
Senior profile: minimum 5 years of experience
Languages: English and one of the national languages (Dutch or French), other languages are a plus
Technical knowledge depending on technology : AS400
AS400 IBM/I
Database: DB2
Handle all incoming requests related to the applications you're responsible for (Tickets).
Define the required availability levels and response times with the business owners.
Elaborate support procedures, with escalation to external parties where appropriate.
Measure and report the achieved availability levels and response times.
Assist users in the improved usage of the existing applications.