Location: Bangalore, India
Position Summary
We are seeking a highly analytical and detail-oriented Asset Protection Analyst to support Asset Protection, Store Operations, and Field Investigation teams. The role is responsible for identifying, investigating, and mitigating losses resulting from theft, fraud, policy violations, and other operational risks. The ideal candidate will leverage data analysis, CCTV surveillance, investigative techniques, and reporting to support company-wide shrink reduction and safety initiatives.
Key Responsibilities
- Support Stores, Asset Protection teams, and Field Investigations by preparing case summaries, reports, and evidence to assist with investigations and resolution activities.
- Respond to inquiries from stores and field partners regarding suspected shoplifting, unusual activities, critical incidents, severe weather events, and security-related incidents.
- Analyze Point-of-Sale (POS) exception reports, transaction data, and store system information to identify potential losses related to theft, fraud, misuse, or operational non-compliance.
- Monitor and review CCTV surveillance footage to identify suspicious activities, investigate incidents, and gather supporting evidence.
- Assist store leadership and district teams with internal investigations involving suspected associate dishonesty, policy violations, or fraudulent activities.
- Conduct and support phone interviews related to internal investigations for locations without dedicated Asset Protection resources.
- Prepare and deliver Key Performance Indicator (KPI) reports related to internal fraud, investigations, shrink, and loss prevention trends.
- Partner with field leadership, store teams, and cross-functional stakeholders to support asset protection strategies and drive loss prevention initiatives.
- Identify emerging fraud patterns, operational risks, and loss trends through data analysis and recommend preventive actions.
- Maintain accurate investigative records, case documentation, and supporting evidence while ensuring confidentiality and compliance with company policies.
- Support company-wide shrink reduction, safety, and security initiatives through proactive monitoring and reporting.
Required Qualifications
- 2+ years of experience in Asset Protection, Loss Prevention, Fraud Investigation, Retail Operations, Risk Management, Security Operations, Analytics, or related fields.
- Experience analyzing transaction data, exception reports, and operational metrics to identify fraud or loss trends.
- Strong analytical, problem-solving, and critical-thinking skills.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Ability to interpret data, identify patterns, and present actionable insights.
- Strong written and verbal communication skills.
- Ability to work independently and manage multiple investigations simultaneously.
Preferred Qualifications
- Experience in retail Asset Protection, Loss Prevention, Fraud Detection, Investigations, or Security Operations Centers.
- Knowledge of POS systems, CCTV surveillance tools, and retail investigation processes.
- Experience supporting internal investigations and case management.
- Bachelor's degree in Business, Criminal Justice, Analytics, Information Systems, or a related field.
- Exposure to organized retail crime (ORC), fraud analytics, or shrink management programs.
Key Competencies
- Analytical Thinking
- Attention to Detail
- Investigative Mindset
- Problem Solving
- Communication & Stakeholder Management
- Data Interpretation & Reporting
- Integrity & Confidentiality
- Results Orientation