Job Role:
Professional Quality is responsible for the support of customer requirements for the assigned location(s)
through maintaining and monitoring contractual agreements and the global quality management system.
The role provides evaluation for Quality topics during the warranty claim, audit, and new business ...
acquirement processes.
Responsibilities and Functions:
Develop and improve Systems and Processes: Improve and maintain the Quality & HSE
Management System and processes, ensuring alignment with global standards and customer needs
Elevate Site Warranty Operations: Collaborate closely with Sales to comprehend customer
contracts, supplier quality, and warranty requirements, while also partnering with Engineering &
Operations Teams on comprehensive warranty return analysis
Manage Key Performance Indicators: Outline, monitor, and improve Key Performance Indicators,
ensuring on-track performance and developing action plans for enhancement
Define Improvement Actions: Collaborate with site quality team to identify and enhance Quality
performance, supporting corporate projects focused on Quality improvement efforts
Resolve Customer Claims: Implement and maintain the Claim Management Process, leading root-
cause analyses and corrective actions to resolve customer complaints effectively
Analyze Customer Contracts: Collaborate with the Sales team on the analysis of customer contracts
and negotiate customer letters, while focusing on risk reduction
Champion Audits: Facilitate internal, external, and customer audits, ensuring adherence to
standards and driving improvement through action plans and cross-site audits
Engages in Corporate Quality and HSE Initiatives: Actively participates in scheduled Quality &
HSE meetings and summits, collaborating with peers and corporate entities to develop and execute
process standards and guidelines
Delivers Comprehensive Quality & HSE Training: Ensures the delivery of required Quality & HSE
training across the site, leveraging internal and external resources to uphold standards and foster
continuous improvement
Exp in Customer Quality (handling customers like TML, M&M, North region customers added
advantage)
Job Skills & Competencies:
Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of
experience
Specified Years of Industry-relevant professional experience
Relevant certifications, system experience, and training
Professional-Level English & Hindi language skills preferred
Communication & Collaboration: Communicates clearly and concisely, while engaging proactively
with colleagues at all levels of the organization.
Value for Customers: Anticipates, understands and meets internal/external customers’ needs and
expectations. Develop solutions based on a customer centric approach.
Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop
new or improved solutions.
Drive & Execution: Proactively identifies what needs to be done and acts. Explores new ways and
pursues new opportunities.
Education:
BE / BTech
Experience:
11-14 Years of Experience
experience
14show more Job Role:
Professional Quality is responsible for the support of customer requirements for the assigned location(s)
through maintaining and monitoring contractual agreements and the global quality management system.
The role provides evaluation for Quality topics during the warranty claim, audit, and new business
acquirement processes.
Responsibilities and Functions:
Develop and improve Systems and Processes: Improve and maintain the Quality & HSE
Management System and processes, ensuring alignment with global standards and customer needs
Elevate Site Warranty Operations: Collaborate closely with Sales to comprehend customer
contracts, supplier quality, and warranty requirements, while also partnering with Engineering &
Operations Teams on comprehensive warranty return analysis
Manage Key Performance Indicators: Outline, monitor, and improve Key Performance Indicators,
ensuring on-track performance and developing action plans for enhancement
Define Improvement Actions: Collaborate with site quality team to identify and enhance Quality
performance, supporting corporate projects focused on Quality improvement efforts
...
Resolve Customer Claims: Implement and maintain the Claim Management Process, leading root-
cause analyses and corrective actions to resolve customer complaints effectively
Analyze Customer Contracts: Collaborate with the Sales team on the analysis of customer contracts
and negotiate customer letters, while focusing on risk reduction
Champion Audits: Facilitate internal, external, and customer audits, ensuring adherence to
standards and driving improvement through action plans and cross-site audits
Engages in Corporate Quality and HSE Initiatives: Actively participates in scheduled Quality &
HSE meetings and summits, collaborating with peers and corporate entities to develop and execute
process standards and guidelines
Delivers Comprehensive Quality & HSE Training: Ensures the delivery of required Quality & HSE
training across the site, leveraging internal and external resources to uphold standards and foster
continuous improvement
Exp in Customer Quality (handling customers like TML, M&M, North region customers added
advantage)
Job Skills & Competencies:
Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of
experience
Specified Years of Industry-relevant professional experience
Relevant certifications, system experience, and training
Professional-Level English & Hindi language skills preferred
Communication & Collaboration: Communicates clearly and concisely, while engaging proactively
with colleagues at all levels of the organization.
Value for Customers: Anticipates, understands and meets internal/external customers’ needs and
expectations. Develop solutions based on a customer centric approach.
Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop
new or improved solutions.
Drive & Execution: Proactively identifies what needs to be done and acts. Explores new ways and
pursues new opportunities.
Education:
BE / BTech
Experience:
11-14 Years of Experience
experience
14show more
