assistant station manager operations

ctors. We strive to become synonymous with our motto, “Smile Delivered!” & working towards being the most client-centric company upon whom businesses can rely & trust. By providing our business collaborations more of what they want – best-in-class services, before-time solutions, and convenience – continues to grow and evolve as a major e-commerce delivery management service partner. 
Role Description
The Quick Commerce Assistant Station Manager provides crucial support to the Station Manager in overseeing the daily operations of a quick commerce delivery station (dark store/micro-fulfillment center). This role involves assisting with team supervision, inventory management, order fulfillment, and maintaining operational efficiency. The Assistant Station Manager will play a key role in ensuring smooth workflows, resolving immediate operational issues, and contributing to the achievement of station KPIs under the guidance of the Station Manager.
Qualification
 Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Operations Management, or a related field.
 1-2 years of experience in operations, logistics, warehousing, retail, or a similar fast-paced environment.
 Prior experience in quick commerce, e-commerce, or food delivery operations is a plus.
Job Requirement
 Operational Support:
o Assist the Station Manager in overseeing daily station activities, including receiving, inventory, picking, packing, dispatch, and last-mile delivery.
o Ensure adherence to standard operating procedures (SOPs) for all operational tasks.
o Monitor real-time order flow and delivery progress, escalating issues to the Station Manager as needed.
o Help maintain cleanliness, organization, and safety standards within the station.
o Support in the efficient utilization of station resources.
 Team Supervision & Guidance:

o Supervise and guide a team of pickers, packers, and delivery riders in their daily tasks.
o Assist in training new team members on operational procedures and safety protocols.
o Provide constructive feedback to team members and help resolve minor conflicts.
o Assist with roster management and tracking team attendance.
 Inventory Assistance:
o Support accurate inventory management, including receiving, stocking, and cycle counts.
o Help minimize inventory discrepancies and waste.
o Assist in organizing stock efficiently to facilitate quick picking.
 Problem-Solving:
o Identify and address minor operational issues and bottlenecks promptly.
o Escalate complex problems or critical incidents to the Station Manager for resolution.
o Contribute to continuous improvement initiatives by suggesting process enhancements.
 Technology & System Usage:
o Proficient in using relevant operational software, including warehouse management systems (WMS) and delivery management platforms.
o Ability to accurately input data and generate basic reports.
 Communication & Collaboration:
o Good communication skills to effectively interact with team members and the Station Manager.
o Ability to collaborate effectively within a team environment.
 Adaptability & Reliability:
o Ability to work effectively in a dynamic and fast-paced environment.
o Reliable and punctual, with a willingness to work flexible hours, including evenings, weekends, and holidays as required.
Preferred Requirement
 Proven experience in a supervisory or team lead role within an operations or retail setting.
 Basic understanding of KPIs relevant to quick commerce operations.
 Familiarity with safety regulations and best practices in a warehouse or fulfillment environment.
 Strong attention to detail and organizational skills.
 Proactive attitude with a willingness to take initiative.

experience

5