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Manages client partnering and talent solutions for the specialization driving initiatives that align with organization goals. (Financial Services Specialism)
Leads multiple teams for the specialization across the country in the delivery of services and takes ownership of overall budget and people management to support business growth and client satisfaction
Leads the implementation of initiatives that drive efficiencies in operational processes both internally and externally; identifying and mitigating risks and impediments
Develops and directs initiatives aimed at increasing client retention and ongoing client feedback loops specific to Operational Talent Solutions service offering and products, leads client presentations, manages client relationship business reviews
Implements commercial strategies specific to Operational Talent Solutions to increase the value of high-potential client accounts through enhanced service offerings and tailored partnerships, understanding clients' industries focusing on quick scalability and cost-effectiveness
Sets targets and monitors performance around the operating expenses and revenue for own area of responsibility
Translates market needs, requirements and the regulatory environment into tactical plans that align with the defined market strategy, leveraging financial, client and operational insights
Provides guidance, training, and mentorship to broad team members in Operational Talent Solutions client partnership to develop their commercial, client management and engagement, and service delivery skills. Has accountability for budget/P&L, plan, performance and results of the team
Leads the negotiation of terms, pricing, and service agreements specific to Operational Talent Solutions with clients.
Sets and reviews high-level key performance indicators (KPIs) and metrics to evaluate client satisfaction, engagement, and service delivery effectiveness specific to Operational Talent Solutions.
Grade Descriptor:
Broad and comprehensive understanding of concepts and principles within own and related disciplines
Provides leadership and direction to a team / business area of senior level professionals and/or subordinate managers performing multiple and/or diverse and complex disciplines
Has accountability for budget/P&L, strategy, performance and results of multiple, often diverse, teams; typically managing programs, processes, service delivery and/or activities that represent a significant portion of an area
Allocates resources and optimizes resource availability to align with area objectives and annual segment priorities
Develops team or business area plans, including business, operational and/or organizational priorities aligned to the strategies set for the segment
Decisions are guided by resource availability and business area objectives
Impacts and contributes to business results and to the long-term strategy of an important part of a business area or segment
Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.
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