Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.
We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.
At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.
We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.
Key Responsibilities
Collections & Account Management
● Receivables Recovery: Proactively collect and recover customer receivables via
telephone and email communication.
● System Maintenance: Accurately update all collection actions and notes within the
financial system, Crest.
● Account Reconciliation: Perform regular and detailed reconciliation of client
accounts to ensure data integrity.
● Bad Debt Management: Monitor and maintain a low bad debt provision through
diligent follow-up.
Dispute Resolution & Process Improvement
● Cross-Functional Collaboration: Resolve disputes by working closely with onshore
Account Managers and the Billing team to reduce debt ageing.
● Chain Optimization: Look across the entire financial chain to identify and lead
structural improvements that increase efficiency.
● Stakeholder Engagement: Effectively convince stakeholders of your findings and
work together on improvement opportunities.
Required Skills & Qualifications
Experience & Education
● Education: Bachelor’s or Master’s degree in a financial direction (e.g., B.Com,
M.Com, or MBA Finance), serving as the equivalent to the Dutch HBO standard.
● Professional Experience: At least 5 years of demonstrable experience in national
and international credit management.
● Data Analysis: Proven ability to work with complex data, including developing
reports, dashboards, and performing ad hoc analyses.
● Financial Literacy: Strong understanding of financial processes and figures;
knowledge of accounting is considered a plus.
Technical Proficiency
● Office Tooling: Advanced proficiency in Excel and Google Sheets.
● BI & Analytics: Experience with BI tooling such as Tableau, Power BI, or similar
platforms.
● Credit Software: Extensive experience with credit management software (e.g.,
Sidetrade, HighRadius, Onguard, or GetPaid) and a drive to optimize their
functionality.
Soft Skills & Language
● Communication: Excellent command of the English language, both written and
verbal.
● Independence: Ability to work independently and remain results-oriented while
seizing new opportunities.
● Collaboration: A true team player who enjoys "visiting" and collaborating with
customers and colleagues via digital platforms like Zoom or Google Meet.
Decision Making Authority: No decision making authority
Supervisory Responsibility:
☒No supervisory responsibility
☐Provides guidance, leadership, or training to other employees (no direct supervision)
☐Directly responsible for supervising non-exempt, clerical, or office administrative personnel
☐Directly responsible for supervising exempt, professional, or technical employees
☐Directly responsible for supervising supervisory/managerial employees
☐No direct reports but manages a process
Organizational Structure:
Job Title this position reports: Supervisor/Team Leader or above
Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.
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