Key Responsibilities:
1. Operations & Administration
* Oversee day-to-day clinic operations to ensure smooth functioning and adherence to company standards.
* Resolve patient escalations promptly and ensure high satisfaction scores.
* Maintain clinic hygiene, upkeep, and compliance with safety protocols.
2. Sales & Revenue Growth
...
* Drive sales of vaccination packages, therapy packages, and memberships through proactive engagement and patient education.
* Collaborate with doctors and front desk teams to identify cross-sell and up-sell opportunities.
* Track and report daily, weekly, and monthly sales performance against targets.
3. Revenue & Cost Management
* Monitor daily revenue collections and financial reconciliations.
* Identify cost-saving opportunities without compromising patient experience.
* Ensure accurate billing and prevent revenue leakages.
4. Quality of Experience
* Oversee the entire patient journey - from entry to follow-up, ensuring a seamless and delightful experience.
* Actively monitor Google reviews, feedback, and NPS scores, driving improvement plans for service excellence.
* Coordinate with doctors and therapists to optimize waiting times and overall satisfaction.
5. Staff Management & Training
* Supervise front desk, nursing, therapy, and support staff with clear KPIs and performance metrics.
* Conduct regular reviews and ensure ongoing staff training in sales etiquette and patient communication.
* Maintain positive morale and ensure full staffing coverage through effective roster planning.
6. Doctor & Therapist Coordination
* Manage scheduling, rostering, and availability updates in the EMR system.
* Foster a collaborative environment between clinical and non-clinical teams for smooth functioning.
7. Inventory & Vendor Coordination
* Oversee timely ordering, stock control, and inventory optimization in sync with central procurement.
* Prevent overstocking or shortages of medicines, vaccines, and consumables.
8. Reporting & Systems
* Ensure accurate data entry and reporting through EMR/EHR systems.
* Prepare and share operational, sales, and performance dashboards with central teams.
* Drive accountability through data-based insights and action plans.
Skills & Qualifications:
* Bachelor's degree in Healthcare Administration, Business Management, or equivalent.
* 3-5 years of experience in clinic or healthcare operations with exposure to sales.
* Proven track record of meeting or exceeding sales and service targets.
* Strong interpersonal and leadership skills.
* Proficiency in EMR systems, Excel, and reporting tools.
* Excellent communication and patient relationship management.
experience
6show more Key Responsibilities:
1. Operations & Administration
* Oversee day-to-day clinic operations to ensure smooth functioning and adherence to company standards.
* Resolve patient escalations promptly and ensure high satisfaction scores.
* Maintain clinic hygiene, upkeep, and compliance with safety protocols.
2. Sales & Revenue Growth
* Drive sales of vaccination packages, therapy packages, and memberships through proactive engagement and patient education.
* Collaborate with doctors and front desk teams to identify cross-sell and up-sell opportunities.
* Track and report daily, weekly, and monthly sales performance against targets.
3. Revenue & Cost Management
* Monitor daily revenue collections and financial reconciliations.
* Identify cost-saving opportunities without compromising patient experience.
* Ensure accurate billing and prevent revenue leakages.
4. Quality of Experience
* Oversee the entire patient journey - from entry to follow-up, ensuring a seamless and delightful experience.
* Actively monitor Google reviews, feedback, and NPS scores, driving improvement plans for service excellence. ...
* Coordinate with doctors and therapists to optimize waiting times and overall satisfaction.
5. Staff Management & Training
* Supervise front desk, nursing, therapy, and support staff with clear KPIs and performance metrics.
* Conduct regular reviews and ensure ongoing staff training in sales etiquette and patient communication.
* Maintain positive morale and ensure full staffing coverage through effective roster planning.
6. Doctor & Therapist Coordination
* Manage scheduling, rostering, and availability updates in the EMR system.
* Foster a collaborative environment between clinical and non-clinical teams for smooth functioning.
7. Inventory & Vendor Coordination
* Oversee timely ordering, stock control, and inventory optimization in sync with central procurement.
* Prevent overstocking or shortages of medicines, vaccines, and consumables.
8. Reporting & Systems
* Ensure accurate data entry and reporting through EMR/EHR systems.
* Prepare and share operational, sales, and performance dashboards with central teams.
* Drive accountability through data-based insights and action plans.
Skills & Qualifications:
* Bachelor's degree in Healthcare Administration, Business Management, or equivalent.
* 3-5 years of experience in clinic or healthcare operations with exposure to sales.
* Proven track record of meeting or exceeding sales and service targets.
* Strong interpersonal and leadership skills.
* Proficiency in EMR systems, Excel, and reporting tools.
* Excellent communication and patient relationship management.
experience
6show more
