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this job offer closes 19 may 2026

job details

this job offer closes 19 may 2026

summary

    posted 20 march 2026

    reference number
    JPC - 117431

    next steps

    • contact the recruiter
    • set a job alert
    • create an account
    • search jobs
    job details
    JD_Customer Care Associate

    Your experience and talents will make the difference to:
    Key responsibilities:
    •
    Managing customer inquiries, order processing, sample orders , tracking, delivery status updates, product information and more.
    •
    Handling customer complaints
    •
    AR balance follow up.
    •
    ...
    Adherence to Internal Audit requirement
    Daily operational tasks:
    •
    End to end sales order management in the ERP system.
    •
    End-to-end return order management
    •
    Outbound and inbound customer communication
    •
    Support and/or drive resolution of service-related complaints.
    •
    Support customer data management
    •
    Frequent interaction with the commercial organization on orders
    Additional non-operational tasks:
    •
    Ensuring that a safe and healthy work environment exists by adhering to company health, safety and environment policies.
    •
    Ensure the upholding of local and global compliance rules, when handling orders
    •
    Any general task and/or activity as is required and related to the above functions in accordance with the business requirements of the company
    What we will love about you:
    •
    Collaborates within a team.
    •
    Customer centric mindset
    •
    Eager to develop competencies.
    •
    Can-do attitude
    •
    Quality minded.
    •
    Resilient
    •
    Proactive mindset
    •
    Can follow instructions and standard procedures
    And also …
    •
    Bachelor's degree in a relevant field or equivalent experience
    •
    3-5 years of experience in a customer care role in an order to cash environment.
    •
    Experience in working with standard operating procedures.
    •
    Proficient with standard MS Office programs
    •
    Working efficiency (written and spoken) in English & Local language.
    •
    Strong problem-solving and decision-making abilities
    •
    Proficient in using ERP software

    experience

    10
    show more
    JD_Customer Care Associate

    Your experience and talents will make the difference to:
    Key responsibilities:
    •
    Managing customer inquiries, order processing, sample orders , tracking, delivery status updates, product information and more.
    •
    Handling customer complaints
    •
    AR balance follow up.
    •
    Adherence to Internal Audit requirement
    Daily operational tasks:
    •
    End to end sales order management in the ERP system.
    •
    End-to-end return order management
    •
    Outbound and inbound customer communication
    •
    Support and/or drive resolution of service-related complaints.
    •
    Support customer data management
    •
    Frequent interaction with the commercial organization on orders
    Additional non-operational tasks:
    •
    Ensuring that a safe and healthy work environment exists by adhering to company health, safety and environment policies.
    •
    Ensure the upholding of local and global compliance rules, when handling orders
    •
    Any general task and/or activity as is required and related to the above functions in accordance with the business requirements of the company
    ...
    What we will love about you:
    •
    Collaborates within a team.
    •
    Customer centric mindset
    •
    Eager to develop competencies.
    •
    Can-do attitude
    •
    Quality minded.
    •
    Resilient
    •
    Proactive mindset
    •
    Can follow instructions and standard procedures
    And also …
    •
    Bachelor's degree in a relevant field or equivalent experience
    •
    3-5 years of experience in a customer care role in an order to cash environment.
    •
    Experience in working with standard operating procedures.
    •
    Proficient with standard MS Office programs
    •
    Working efficiency (written and spoken) in English & Local language.
    •
    Strong problem-solving and decision-making abilities
    •
    Proficient in using ERP software

    experience

    10
    show more

      working at A client of Randstad India

      A client of Randstad India

      all a client of randstad india jobs (1475)

      job location

      Mumbai, Maharashtra, India


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