• Process Assessment: Provide continuous feedback to Head Office (HO) on customer and business-related processes and dealership standards; assess the adequacy and effectiveness of the Process for Result.

• Dealership Coaching: Coach the dealership team to seamlessly implement processes and carry out PDCA cycles to achieve sustained business results.

• Capability Building: Identify performance and competency gaps in the dealership sales team and deploy targeted training. Ensure skill-matrix-based training is provided for key dealership roles (including FDE, DSE, DSM, DSPOC, and ADBDM).

• Audit Culture: Execute rigorous self-audit processes at the dealership level and cultivate a proactive self-audit culture.

• Review Cadence Support: Support DOEs (Dealer Operation Excellence leads) in executing review cadence events, such as dealer cluster forums for cross-learning, and the reviewing/grooming of new, underperforming, or weak dealers. Enable horizontal deployment of best practices across clusters.

• Digital Governance: Ensure strict adherence to digital tools and dashboards, integrating digital platform outputs directly into the daily governance routines at the dealership.

• Culture Initiatives: Drive and support $5\text{S}$ and TPM (Total Productive Maintenance) culture initiatives at selected dealerships.

experience