- Customer Relationship Management:
- Serve as the main liaison for customers regarding all quality-related issues, including field failures, complaints, and requests for documentation.
- Build and maintain strong, collaborative relationships with customer quality teams.
- Problem Solving & Issue Resolution:
- Lead the investigation and resolution of customer quality concerns using established problem-solving methodologies such as 8D, 5 Whys, and Ishikawa (Fishbone) diagrams.
- Coordinate with internal departments (engineering, production, and logistics) to implement effective corrective and preventive actions (CAPA) and communicate progress to the customer.
- Warranty & Field Failure Analysis:
- Oversee the analysis of returned parts, warranty claims, and field failure data to identify trends and systemic issues.
- Prepare and submit detailed 8D reports and other required documentation to customers in a timely manner.
- Customer Audits & Visits:
- Prepare for and facilitate customer quality audits and on-site visits to review manufacturing processes and quality systems.
let similar jobs come to you
we will keep you updated when we have similar job postings.
create your randstad account
with a randstad account, you can:
- get personalized job recommendations
- apply faster to jobs
- have all your job applications in one place