Service Operations-
- Receive the weekly preventive maintenance and daily breakdown schedule from the service planner. Check with the service
planner and sales engineer for spare parts availability at site. Complete the service at customer site.
- Understand the service procedure from the technical support team in case of a complex procedure.
...
- Create the service report post job.
Supporting multi brand products by maintaining respective brand dignity.
In order to complete service interventions at customer site
Service efficiency
- Perform service interventions in an efficient manner (First Time Fix the problem) in strict compliance with operating
procedures and manuals.
- Improve utilization hours.
- Identify potential spares and service needs with the service planner to be shared with the sales team.
- Visit detractor customers with complaints to understand and resolve the issue. Implement action plans prepared by
Manager for converting detractors into promoters.
In order to improve service revenue and enhance customer satisfaction
Dealer Operations Monitoring-
- Train dealer engineers to solve complex technical problems
- Keep them updated with relevant technical and product related information
- Monitor complaints of dealers and track dealer performance to ensure that they are performing service interventions in line
with the requirements of the machine population
In order to equip dealer's service engineers to perform service interventions first time right and to maximize revenues and
customer satisfaction through Dealership.
Failure reporting-
- Timely reporting of warranty complaints and product quality related issues
Escalation of customer feedback
In order to help the product company in addressing product quality issues
experience
9show more Service Operations-
- Receive the weekly preventive maintenance and daily breakdown schedule from the service planner. Check with the service
planner and sales engineer for spare parts availability at site. Complete the service at customer site.
- Understand the service procedure from the technical support team in case of a complex procedure.
- Create the service report post job.
Supporting multi brand products by maintaining respective brand dignity.
In order to complete service interventions at customer site
Service efficiency
- Perform service interventions in an efficient manner (First Time Fix the problem) in strict compliance with operating
procedures and manuals.
- Improve utilization hours.
- Identify potential spares and service needs with the service planner to be shared with the sales team.
- Visit detractor customers with complaints to understand and resolve the issue. Implement action plans prepared by
Manager for converting detractors into promoters.
In order to improve service revenue and enhance customer satisfaction
Dealer Operations Monitoring-
- Train dealer engineers to solve complex technical problems
...
- Keep them updated with relevant technical and product related information
- Monitor complaints of dealers and track dealer performance to ensure that they are performing service interventions in line
with the requirements of the machine population
In order to equip dealer's service engineers to perform service interventions first time right and to maximize revenues and
customer satisfaction through Dealership.
Failure reporting-
- Timely reporting of warranty complaints and product quality related issues
Escalation of customer feedback
In order to help the product company in addressing product quality issues
experience
9show more
