Real Time Analyst/Intraday Specialist Monitor real-time ACD reports and dashboardsManage skilling profiles within Five9 AdministratorAdminister intraday schedule changesMake recommendations to leaders to increase occupancy or service levelsCommunicate identified risks to leadership and team membersComplete assigned helpdesk tickets within established SLAReport contact center and agent performance to team leadersAssist planning analyst when

Loan Analysis: Reviewing loan applications (1003) and documents (pay stubs, tax returns, bank statements) for accuracy and completeness.Risk Assessment: Evaluating the 4 C's of lending: Capacity (ability to repay), Capital (assets), Collateral (property value), and Credit.Decision Making: Issuing final decisions on loans (Approval, Suspension, or Denial) based on investor guidelines (Fannie Mae/Freddie Mac, FHA, VA).Conditions Clearance: Reviewing and

LIVE UNDERWRITER: Requirements:3 plus years of experience as Live UnderwriterWorking knowledge of conventional, VA and FHA which is Mandatory. Good to have USDA, Jumbo, Reverse, Non-QM, HELOCExtensive knowledge on Fannie Mae and Freddie Mac Guidelines which is Mandatory. Agency guidelines should be an added advantageExtensive working knowledge on 4’CShould know in and out of DU, LP and GUS in detailShould be well-versed in income calculations on both