The Front Office team is a revenue-driving function, not just a support role. We are specifically looking for candidates who are highly presentable, professional, and have strong sales orientation, especially in upselling and cross-selling within a customer-facing environment like gaming zones/FECs.
Key Responsibilities:
- Driving card sales (this is the primary revenue stream and a critical KPI)
- Active upselling and cross-selling of gaming packages and offers
- Handling walk-in customers, bookings, and overall front office operations
- Maintaining accurate records of transactions and customer interactions
- Ensuring a high-energy, engaging customer experience at the center
Candidate Expectation:
- Strong communication and interpersonal skills
- Extremely well-groomed and presentable personality
- Proven ability or inclination towards target-based sales roles
- Prior experience in gaming zones, hospitality, retail, or FEC industry preferred
- Comfortable working in a fast-paced, high-footfall environment
experience
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