Job Title: Lead Data Analyst
Reporting To: Data Operations Manager
Business: Data and Content
Team: Data Team (Content)
Location: Chennai
Lloyd’s List Intelligence has proven success across the globe with offices in APAC (Singapore, China, Hong Kong and Japan), EMEA (UK, UAE) and USA. We now look to further expand our global footprint and add a location that gives us the capability to build teams of highly talented colleagues and deliver growth in our Technology, Data and Product functions.
Role Profile
Driven by our mission to support the safe, lawful, and efficient movement of trade by sea, Lloyd’s List Intelligence delivers data and analysis at the moments that clients need us most. For almost 300 years we have been the go-to partner for maritime intelligence.
In the role of Data Lead you will lead a team of analysts responsible for researching, validating and updating company and vessel ownership structures, vessel characteristics & movement patterns, as well as maritime areas & facilities. You are expected to maintain a broad understanding of Lloyd’s List Intelligence data and products, and most importantly how these benefit our customers, achieving awareness and competence within your team. Equipped with this knowledge, you and the team will also provide responses to customer queries related to vessel data, AIS data and methodology, complex ownership structures, as well as sanctions and compliance risks. You will be responsible for the team actioning data review requests, ensuring all relevant data items area researched and updated as per outlined team Objectives & Key Results, whilst queries are answered within agreed Service Level Agreements. Within the remit of this role is a key focus on deliver on data quality programmes across several data areas in a timely manner, as well as resolving client and internal stakeholder queries, in line with the business OKRs. The Data Operations Lead will be responsible for training & line-managing a team of Maritime Data Analysts. They will act as the primary point of support, being responsible for triage of requests, and if necessary, escalation to the relevant teams.
This a full-time permanent role reporting to the Data Operations Manager.
This role is permanent and is to be based 5 days a week at our office in Chennai, India.
Key Responsibilities
... - Lead a team of data analysts maintaining timely and accurate updates to Lloyd’s List Intelligence database, being responsible for analysts’ onboarding and training.
- Research and investigate complex datasets, including fundamental vessel data, vessel movements, voyage risks and other related data areas in risk and compliance, acting as a subject matter expert with full knowledge of in-house methodology across the wider maritime data team.
- Review and validate AIS tracking data, responding to customer queries on vessel movements.
- Review and update entries within our Geospatial database, including but not limited to Ports, Terminals & Berths, as well as High-Risk Areas.
- Monitor and respond to inbound queries, as well as non-customer and internal requests, ensuring these are handled in an efficient and timely manner, capturing & escalating actionable feedback.
- Ensure data quality KPIs and daily tasks are met; suggest & implement ways to improve processes and efficiency working within our COACT data quality framework
- Timely delivery of existing Data Quality Programmes, offering proactive solutions and process improvements and reporting to divisional management.
- Identify and escalate any data quality issues quickly and proactively, providing potential solutions
- Develop a deep understanding of the different customer groups and how they rely on our insight and services
- Lead on analysts’ training & onboarding, output quality control, offer feedback and expertise when needed, as well and mentoring and support , whilst addressing performance issues.[MS1]
- Keep abreast of emerging market trends and regulatory changes in the maritime industry, and competitor advances in the maritime data market
- If required, attend client meetings as a subject matter expert alongside sales and product management, and present to senior management
- Foster collaboration and share information with other in-house data teams, to optimise the quality of our data
What we are looking for:
Essential
- Experience with common data analytics software and programming languages (Python/R and SQL,) and proven experience in analysing complex data sets
- Proven ability to lead on and deliver large-scale, long-term data projects
- Experience of collaborating with technical stakeholders (data engineers, developers etc) to deal with technical issues in a timely manner
- Ability to compile concise training methodology, to simplify the complex, and to tailor your delivery to all types of audiences is essential.
- At least 5 years’ experience in data analytics, business intelligence, consultancy, or research
- Minimum of a Bachelor’s degree in Computer Science / Maths / Physics / Finance or equivalent numerate qualification
- Excellent interpersonal skills and good command of English verbal and written communication
- Demonstrable ability to work under pressure and manage several tasks simultaneously
- Strong time management skills and ability to produce high quality content within set deadlines
- Strong internal & external stakeholder management is required in this role, and confident presentation skills for internal and external audiences
- A flexible, inquisitive, can-do attitude with the ability to manage several ongoing tasks at any one time
- Experience mentoring junior colleagues or peers, and delivering technical training
- Proficiency in written and spoken English
Desirable
- Comprehensive understanding of the maritime industry & related data
- Innovative and dynamic approach to problem-solving and proven success in implementing data, research and content improvements
- Experience of working with Big Data and the ability to manipulate, model and analyse diverse datasets for use with analytics techniques
We know that sometimes the 'perfect candidate' doesn't exist, and people can be put off from applying for a job if they don't fit all the requirements. If you're excited about working for us and have most, but not all, of the skills or experience we're looking for, please go ahead and apply. You could be just what we need!
We believe strongly in the value of diversity and in creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, ancestry, national origin, religion, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state, or local law.
Please let us know of any adjustments we need to make for you to show us your best self.
About us
We are the industry experts delivering actionable maritime insight, data, technology, and analytics trusted by 60,000 professionals across the globe to drive commercial advantage, evaluate risk, and support the efficient and lawful movement of seaborne trade.
Our data is collected only from the most reputable partners and accurate sources, many of which are exclusive to us and our customers.
Our advanced analytics, artificial intelligence, and industry expertise transform our unparalleled data into powerful insight delivered through data and analytics platforms and services, news and commentary, and publications that help professionals in maritime operations, risk, and compliance stay well informed.
Leading seaborne trade through change with data transparency, innovative technology, and human ingenuity.
Our Values and Behaviours
For LLI, these aren’t just the wallpaper. These are the behavioural expectations led and role modelled by our CEO Michael Dell, and they are also the design principles of an change or initiative we put in place.
Build trust & Transparency
Transparency and trust needs to be at the heart, with commitment to honest communication about
individual progress, as well as company news, regular townhall meetings, clear messaging about the
company's direction, and transparency in addressing internal challenges such as gender and race
inequality and recognition/reward.
Embrace collective brilliance
Collaboration and teamwork are the foundation of our collective success. Our data highlights the importance of
working together cross-company and communicating with agility to solve problems. There is a strong emphasis
on friendly, authentic relationships and courageous collaboration.
Work with respect
Respect for one another's well-being, fairness in recognition of effort, inclusivity in approach, and
celebration of cultural differences is critical. There is emphasis placed on social awareness and
positive impact.
Take responsibility
The importance of being accountable to each other cannot be underestimated, recognizing each
other's work, and maintaining a challenge culture to ensure credibility, dependability, and
trustworthiness. There is focus on stepping up to take on more if it helps the collective organization.
Simplify the complex
There is a focus in our data on delivering excellence, recognizing and learning from failures, and
a commitment to delivering work that puts customers first and provides market-leading
expertise.
Move fast & be bold
The data sources emphasize the need to embrace change in an agile way, with a positive approach to
challenges and transformation. It includes a desire to evolve and remain industry leaders, embracing
challenges and promoting a culture of curiosity and continuous learning.
[MS1]Add performance management & training
experience
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