Key Responsibilities:
Review and assess customer applications in real time during live sessions (voice/video/online).
Evaluate creditworthiness, financial documents, and risk factors to make informed underwriting decisions.
Ensure all underwriting decisions comply with internal policies and regulatory frameworks.
Collaborate with sales, operations, and risk teams to clarify information and resolve discrepancies.
Communicate clearly and confidently with applicants, agents, or brokers regarding decisions or additional documentation.
Maintain a high level of accuracy and turnaround time (TAT) for live underwriting cases.
Identify potential fraud indicators and escalate suspicious cases to the fraud/risk team.
Support continuous improvement by sharing insights on recurring patterns, customer challenges, or process gaps.
Document decisions and maintain complete audit trails for all cases handled