1. Job Purpose
The Forwarding Manager is responsible for the organization ,management, coordination, and execution of activities related to Domestic and International Freight
Forwarding including import, export and customs clearance. The position develops andmaintains business relationships and aims to provide customer delight to domestic and international clients. The position also ensures all regulatory requirements are complied with and collections happen on time.
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2. ROLES AND RESPONSIBILITIES:
• Overall management of the Forwarding Department including Marketing , Operations, Customer Service , Collections , Regulatory compliances, Vendor Management
• Managing Client Directory, Quotation, pricing, and furnishing weekly progress report to Management.
• Complete understanding of the procedures for the Forwarding Department: conducting vessel reconciliation and manifest procedures; supporting and facilitating smooth cargo readiness and delivery orders to ensure high levels of customer experience and avoiding additional costs
• Research potential new clients, make cold calls, engage with such clients , maintain record of such contacts through established CRM database .
• Build relationships, maintain and leverage existing network connections of client
• Manage client retention and enhance existing business relationship by offering new products and services including but not limited to adjacencies
• Manage customer service through timely information on their shipments and prompt handling of exceptions or concerns.• Work in close coordination with internal and external persons-in-charge on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms.
• Ensure proper and complete documentation and invoicing. Monitor billing and collection of completed transactions.
• Monitoring industry regulations and compliance issues related to importing and exporting goods.
• Meeting regularly with suppliers and customers to establish new business relationships or maintain existing ones.
experience
16show more 1. Job Purpose
The Forwarding Manager is responsible for the organization ,management, coordination, and execution of activities related to Domestic and International Freight
Forwarding including import, export and customs clearance. The position develops andmaintains business relationships and aims to provide customer delight to domestic and international clients. The position also ensures all regulatory requirements are complied with and collections happen on time.
2. ROLES AND RESPONSIBILITIES:
• Overall management of the Forwarding Department including Marketing , Operations, Customer Service , Collections , Regulatory compliances, Vendor Management
• Managing Client Directory, Quotation, pricing, and furnishing weekly progress report to Management.
• Complete understanding of the procedures for the Forwarding Department: conducting vessel reconciliation and manifest procedures; supporting and facilitating smooth cargo readiness and delivery orders to ensure high levels of customer experience and avoiding additional costs
• Research potential new clients, make cold calls, engage with such clients , maintain record of such contacts through established CRM database .
...
• Build relationships, maintain and leverage existing network connections of client
• Manage client retention and enhance existing business relationship by offering new products and services including but not limited to adjacencies
• Manage customer service through timely information on their shipments and prompt handling of exceptions or concerns.• Work in close coordination with internal and external persons-in-charge on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms.
• Ensure proper and complete documentation and invoicing. Monitor billing and collection of completed transactions.
• Monitoring industry regulations and compliance issues related to importing and exporting goods.
• Meeting regularly with suppliers and customers to establish new business relationships or maintain existing ones.
experience
16show more
