Key Responsibilities
· Provide L2L3 production support for Oracle GRC applications and related security processes
· Monitor and resolve incidents service requests and application issues within agreed SLAs
Support Oracle GRC modules including
o Advanced Access Controls AAC
o Transaction Controls Governor TCG
o Preventive Controls Advisor PCA
o Risk Management Cloud
o Access Certification
· Perform user access reviews role analysis SoD conflict assessments and mitigation management
· Support provisioning and deprovisioning activities in collaboration with business and security teams
· Manage security roles privileges duty roles and access governance processes within Oracle Fusion
· Conduct root cause analysis RCA and implement corrective actions for recurring issues
· Coordinate with Oracle Support for SR management and productrelated issues
· Support quarterly Oracle patch testing validation and release management activities
· Prepare operational documentation knowledge articles SOPs and support runbooks
· Support internal and external audits SOX compliance activities and regulatory requirements
· Identify opportunities for process automation and control optimization