1.Address dealer orders, calls and interpret dealer inquiries
regularly
2. Activities include but are not limited to standard problem
resolution, product information, orders status inquiries,
consideration of supplier/process or direct shipments; higher or
lower levels of support (groups or disassembly), acquiring material
from production facilities, and dealer return material.
3. Monitoring and following (and at times placing) parts orders
including addressing back orders through interaction with process
support teams (expediting, purchasing, warehouse, quality, etc)
4. Responsible for performing other job duties as assigned by
Caterpillar management from time to time. Employees may also
be required to work outside of the normal work hours.
5. Building Rapport and communicating on a regular basis with the
appropriate facility and process partner contact on order status
and details while developing an understanding of expectations of
the business segment being supported.
a. Hold periodic or as-needed meetings/calls with respective
network customer services staff and expediting teams to
...