process coordinator

 Downloading of Bank Statements from Bank Website (as when and required).
 Reconciling whether all the feeds have been received to SAP or not.
 Daily Cash Application as per the remittances received.
 Working on research and on account items.
 Maintaining and clearing the Suspense account.
 Updating comments for open items in Blackline (related to customer accounts).
 Small balance write offs.
 Processing refund requests for Double/Over/Incorrect payments from customers.
 Flexible with work content and timings.
 Periodic updates of SOP.
 Working closely with AP/GL and Onshore Team to resolve the customer queries.
 Understanding of upstream and downstream processes and impact.
 Knowledge on month end activities and to be proactive in highlighting any issues.
 Mentoring team members and resolving their queries.
 Co-ordinating with upstream and downstream processes in case of any issues.
 Meet Daily productivity and quality.
 Adhere to compliance and controls.
 Initiates process improvement ideas.

experience

8