Role: Provider Enrollment Follow-up Specialist (Analyst / Senior Analyst) - Permanent Position.Department: Provider OperationsLocation: Chennai (Work from Office)Experience: 1–6 years in healthcare voice processes (Provider Enrollment preferred; AR/RCM/Healthcare Voice experience acceptable)Compensation: Up to 9 LPAShift Timings: 5:30 PM – 2:30 AM or 6:30 PM – 3:30 AMWork Mode: 5 days from office (Note: WFH available until March; Cab facility provided) Mission of the RoleTo ensure timely and accurate follow-up with payers for provider enrollment applications, resolve pending issues, and support the enrollment lifecycle through professional communication. Key Responsibilities - Payer Follow-ups: Conduct outbound calls and send professional emails to payers to track application status.- Status Management: Manage new enrollments, revalidations, demographic updates, and terminations.- Issue Resolution: Troubleshoot data discrepancies (NPI/Taxonomy) and coordinate with internal teams to resolve blockers.- Compliance: Adhere to HIPAA, payer-specific guidelines, and internal documentation standards.- Productivity: Manage daily call queues and prioritize tasks based on SLO/TAT expectations. Required Qualifications & Skills - Experience in Provider Enrollment or Healthcare Voice Processes (AR, RCM, or Prior Authorization).- Strong phone etiquette and professional email writing skills.- Understanding of provider types, NPI, CAQH, and enrollment workflows is preferred.- Familiarity with major payers (Medicare, Medicaid, UHC, Aetna, Cigna, BCBS) and payer portals. Interview Process - Two rounds of virtual interviews.  <h3>experience</h3>8

1. Plant operation safety, for mc and manpower both. Must be able to drive the Safety theme<br />across plant. <br />2. Overall Quality of operations, parts and driving quality throughout the plant in general.<br />Ensure delivery as per demand.<br />3. Customer satisfaction and alignment, develop PPAP org repo and can push the right<br />opinion through discussions.<br />4. Manage the operating cost, P&L, inventory levels, steps to improve the same on continuous<br />basis.<br />5. Legal aspects, compliances and reporting the status to corporate function.<br />6. Manage team, by mentoring and coaching, to achieve the org goals. <br />7. Lead the team, communicate, motivate and deploy reward policy for key performers.<h3>experience</h3>15

Key Responsibilities<p> </p><p> </p><h3>Sales & Customer Engagement</h3><p> </p><ul><li><p>Customer Greeting & Consultation: Warmly greet all customers entering the showroom. Initiate and conduct consultative sales discussions to understand the customer's specific needs (e.g., source water quality, family size, budget).</p></li><li><p>Product Demonstration: Conduct compelling, interactive product demonstrations of A. O. Smith water purifiers (RO, UV, ProPlanet series, etc.), highlighting key features, technology (e.g., SCMT, mineralizer), and unique selling propositions.</p></li><li><p>Needs Matching & Recommendation: Based on customer requirements and water quality analysis (where applicable), recommend the most suitable water purification solution and its corresponding AMC/Service plan.</p></li><li><p>Achieve Sales Targets: Aggressively pursue and achieve individual and showroom sales targets (volume and value) for water purifiers and related accessories/services.</p></li><li><p>Transaction Management: Process sales orders accurately, handle cash/digital payments, prepare invoices, and coordinate with the store manager or logistics team for timely delivery and installation.</p></li></ul><p> </p><h3>Showroom & Brand Presentation</h3><p> </p><ul><li><p>Merchandising: Ensure all AO Smith water purifier displays, product signage, and promotional materials are clean, visually appealing, and up-to-date according to brand guidelines.</p></li><li><p>Inventory & Stock: Monitor and report on showroom product stock levels, ensuring the most popular models are always available for demonstration and immediate sale.</p></li><li><p>Asset Care: Take responsibility for the care and maintenance of all showroom assets, including demo units and sales tools.</p></li></ul><p> </p><h3>Product Knowledge & Administration</h3><p> </p><ul><li><p>Expert Knowledge: Maintain deep, up-to-date knowledge of all AO Smith water purifier specifications, purification technologies, competitor products, pricing, and promotional offers.</p></li><li><p>Lead Capture & Follow-up: Capture complete customer data (including walk-in inquiries that don't immediately convert) in the CRM system and execute follow-up calls or emails to nurture potential leads.</p></li><li><p>Market Feedback: Collect and relay competitive intelligence, customer feedback, and market trends to the Sales and Marketing management.</p></li><li><p>Adherence to Policy: Strictly follow all company policies regarding sales, pricing, discounts, warranty claims, and service bookings.</p></li></ul><h3>experience</h3>3