Ensure regular execution of the BAU deliverables maintenance and delivery to clients Communicate to client in case of BAU delivery encounters: delay (limited scope), rework, as well as alignwith CS on prioritization Coordinate with BAU on post-production and pre-delivery checks for clients Act upon the incident management process according to the formalized process and RACI Responsible for quality assurance & resolution of operational escalations –
Ensure regular execution of the BAU deliverables maintenance and delivery to clients Communicate to client in case of BAU delivery encounters: delay (limited scope), rework, as well as alignwith CS on prioritization Coordinate with BAU on post-production and pre-delivery checks for clients Act upon the incident management process according to the formalized process and RACI Responsible for quality assurance & resolution of operational escalations –
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