service engineer

• Resolving customer complaints.Job Description:
Service Engineering:
• Assisting in preparing Order list, Cutting optimization, Cutting list by using Schuecal &
AutoCAD
• Assisting in preparing fabrication details by using Schueco System catalogues &
DocuCentre.
• Assisting in System fabrication as per Schueco catalogues &custom drawings.
• Assisting in System installation as per Schueco standards.
• Assisting to the fabricators to make quality product as per (SOP) Standard Operating
Procedures
• Visiting customer factory / site to assure quality product as per Schueco standards with
reports.
• Visiting and address project sites reported with customer complaints aliased with
customer care division.
• Periodic visits and audits of projects responsible to monitor the progress and ensure
right level of quality.
Customer Satisfaction and Relationship Management:
• Establish and maintain good relationships with customers, understanding their needs to
improve service support.
• Develop good relationship with the fabricator partners and support them with training
& developing their skills and quality of execution. Help them upgrade to Premium
partners.

experience

9