Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.
We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.
At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.
We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.
Key responsibilities:
Client-Specific Responsibilities:
- Oversee and execute intricate billing processes specifically tailored to our high-maintenance
clients within the OPTS segment.
- Provide dedicated support to the field team by managing strictly billing-related tasks, including
detailed timesheet processing.
- Ensure strict adherence to highly specific and demanding client billing guidelines and
requirements.
- Serve as the primary, dedicated point of contact for resolving complex billing discrepancies and
inquiries for these critical key accounts.
General Responsibilities:
Core Billing & Invoicing Operations
- Process and manage complex invoices with high accuracy and efficiency, catering specifically to
high-maintenance accounts.
- Generate, submit, and distribute client invoices and adjustments with precision and timeliness,
strictly adhering to bespoke client requirements.
- Ensure accurate, comprehensive backup documentation is compiled and verified prior to any
invoice submission.
- Confirm the completeness and accuracy of all invoice submissions, postings, and financial
reports before the close of each week.
- Execute strictly billing-related tasks to support field operations, includes timesheet processing
not limited to.
- Assist with the seamless submission of invoices through various client portals if part of client
billing requirements .
- Analyze billing data to identify trends, resolve recurring issues, and proactively improve
workflows for high-maintenance accounts.
- Collaborate closely with internal teams and field personnel to verify billing information, resolve
discrepancies, and ensure seamless operations.
- Assist in the comprehensive month-end closing process, providing specialized, in-depth
reporting and reconciliation for key clients.
- Support the broader billing function by managing and resolving billing inquiries through the
newly implemented ServiceNow ticketing system, extending support beyond the core high-
maintenance clients.
- Provide reliable cross-training and back-up support for other Billing team colleagues during
peak periods or absences.
- Maintain, update, and audit billing records continuously to guarantee accurate documentation
and flawless invoicing.
Issue Resolution
- Respond to all internal and external billing inquiries in a prompt, professional, and solution-
oriented manner.
- Investigate, troubleshoot, and resolve complex billing-related operational issues raised by
clients or field personnel.
- Collaborate cross-functionally to ensure absolute billing accuracy and proactively mitigate
potential future issues.
Process Improvements
- Leverage technology and software tools to streamline workflows and continuously improve
billing processes.
- Review, evaluate, and refine existing billing procedures to maximize operational efficiency and
minimize financial risks.
Reporting
- Generate detailed, accurate Billing Reports tailored for both internal stakeholders and external
clients.
- Develop and support advanced billing-related analytics to assist leadership with financial
planning, forecasting, and performance tracking.
Administrative Support
- Perform additional duties and responsibilities as assigned by management, actively contributing
to the overall success and efficiency of the billing department.
- Handle emerging billing-related duties or administrative tasks identified through ongoing task
analysis, adapting to role expansion as needed.
Education, Skills & Experience
- University or College Degree in Business, Commerce or Accounting
- 1 – 3 years of experience in a financial role
- Previous Billing experience will be considered as strong asset
- Intermediate Excel skills with a proficiency to analyze data and use V look ups, pivot tables &
formulas.
- Strong written and oral communication skills
Key Competencies
- Excellent written and verbal communication skills.
- Problem solving and decision-making – skilled in identifying issues, analyzing solutions, and
making informed decisions to resolve billing and administrative challenges.
- Analytical and Technical Proficiency - strong analytical & adeptness with systems to ensure
accuracy and efficiency in billing process.
- Process Analysis & Mapping – capacity to systematically break down, evaluate, and visualize
current workflows to find inefficiencies.
- Data Analysis & Metrics – skilled in Analyzing data to understand process performance, identify
root causes of problems, and measure the impact of improvements.
- Time Management and Organization – proven ability to manage time effectively & prioritize tasks
to meet deadlines in a fast-paced environment.
- Customer-Centric Approach – energetic, enthusiastic, and committed to providing exceptional
customer service.
- Collaboration & Teamwork – Strong ability to work effectively with team members and colleagues
in other departments which is often a part of the role to ensure the accuracy of billing information
Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.
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