Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.
We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.
At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.
We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.
The Account Service Representative manages an assigned portfolio of accounts. Proper management ensures prompt receipt of payment and resolution of aged receivables, while adhering to outlined policies and procedures. Seeking qualified candidates to enter this role with the ability and desire to build upon their skills and grow into higher level roles within the company.
● Manage monthly assigned accounts receivable portfolio, by contacting new and delinquent customers to discern cause of non-payment resolution of issues and to facilitate payment.
● Utilize High Radius as the primary tool for managing the collection worklist, driving outreach and due diligence efforts to clients.
● Ensure account’s revenue days sales outstanding (DSOs) is minimized and company cash position is maximized by ensuring prompt payment by customers, achieving monthly cash collection goal and mitigating exposure to bad debt.
● Identify high-risk accounts and escalate to Supervisor/Manager of Collections, as necessary.
● Identify quality issues contributing to delinquent balances and initiate resolution.
● Develop an individual action plan, contributing to company profitability, focusing on A/R business result improvement.
● Maintain detailed documentation of all events within the High Radius database, including conversations, contacts, and any discrepancies.
● Prioritize and maintain an assigned portfolio of accounts using the High Radius tool.
● Work directly with customers to improve processes, collect cash, and enhance relationships.
● Maintain a high level of customer service, internally and externally.
● Perform reconciliations as required to support contractual and/or process requirements.
● Work with the Credit team and Billing Specialist to resolve discrepancies with payment terms and billing issues on invoices.
Shift Timings:
Coverage of 8 am to 5 pm Eastern Std. Time zone (which means 5.30 pm to 2.30 am IST or 06.30pm to 3.30am IST based on the daylight savings time)- As per business needs shift (9 hours shifts) start and end will be as per the timings mentioned above (Changes and flexibility expected from team member to match business needs)
Education & Qualifications (Required and Preferred):
Bachelor’s degree in Accounting or Finance, or equivalent experience in business
Organizational Structure:
Job Title this position reports: Supervisor, Collections
Job Titles directly reporting to this position: None
Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.
...