About the Company:
Stäubli is a global mechatronics solution provider with four dedicated Divisions: Electrical
Connectors, Fluid Connectors, Robotics and Textile, serving customers who want to increase
their productivity in many industrial sectors. We are an international group that currently ...
operates in 29 countries, with agents in 50 countries on four continents. Our global
workforce of 5700 shares a commitment to partnering with customers in nearly every
industry to provide comprehensive solutions with long-term support. Originally founded in
1892 as a small workshop in Horgen/Zurich, today Stäubli is an international group
headquartered in Pfäffikon, Switzerland.
Stäubli Tec Systems India was formed in the year 2012 headquartered in Bangalore. Having
offices in Bangalore and Gurgaon, Stäubli Tec Systems India has a turnover of more than 120
crores INR with a workforce of 65 people. Such rapid growth demands key people to shoulder
great responsibilities with effective leadership and focused approach.
Staubli is one of the leading manufacturers of quick connector systems, Stäubli covers
connection needs for all types of fluids, gases and electrical power. Our standard and
specialized products, including single and multi-pole connectors, tool changers and quick
mold change systems, combine performance, quality, safety, dependability and durability.
For more info visit: https://www.staubli.com/en-in/JOB DESCRIPTION FOR Service Engineer - RoboticsDESIGNATION/ TITLE Sr. Service Engineer - Robotics
REPORTING TO National Sales Manager
LOCATION AhmedabadOBJECTIVE/MISSIONBring your problem-solving skills and technical expertise to our Services team and
make your impact by providing solutions towards case resolution. Ready for
extensive travel PAN India for on-site visits. Service, Maintenance & Troubleshooting
of Staubli range of Robots. Hands on Customer understandingKEY RESPONSIBILITIESRoles and Responsibilities:
The job encompasses but is not limited to the following Roles and Responsibilities:➢ Provide Staubli customers with in-house or on-site repair, troubleshooting,
maintenance services for Staubli robots on an emergency or 24/7 basis
within the agreed SLA
➢ Promote STAUBLI services, continuously improve customer relationship and
report leads to service sales.
➢ Install, maintain, troubleshoot and repair Staubli robotic systems in house
or on customer site.
➢ Provide remote technical support through multiple communication
mediums with a focus on remediating customer installations, diagnosis,
maintenance and repairs.
➢ Provide maintenance and other specific trainings to Staubli customers and
follow-up for preventive maintenance.
➢ Ability to discuss, diagnose & repair of robot operations and identify
problems as reported by the customer.
➢ Documenting Staubli robot and related equipment performance, failure
modes and reporting results for the purpose of troubleshooting, repairing,
and restarting the system.
➢ Daily reporting to the Local Manager to update status & availability.
➢ Completion of a detailed Field Service report for each customer call and
documentation of service interventions in CRM.
➢ Coordinate responsibilities, activities, and schedule with Local Manager to
ensure customer satisfaction, proper billing, and collections.
➢ Responsible for achieving assigned Service revenue and also generate
revenue through sales of Annual maintenance and Preventive maintenance
contracts with customers
➢ To work on Service CRM & update the activities/opportunities/Service
requests in CRM portal.**Any other responsibility as per discretion of managementJOB SPECIFICATIONYEARS OF EXPERIENCE/AGE4-5 years of experience in robotics, or industrial automation industry. Previous
troubleshooting experience is also a necessity.QUALIFICATION B.E./B. Tech. – Electrical & Electronics, Mechanical, Mechatronics, NTTF.
TRAVEL 70-75% Travel across India to diagnose/service customer machines.COMPETENCIESTechnical
➢ Basic Mechanics (drafting skills)
➢ Automation concepts (PLC, Drives etc.)
➢ Industrial Electrical concepts & circuitary
➢ Basic electronics (component identification and their functions, circuitary,
digital logic circuits, etc)
➢ Computer communications (industry oriented),
➢ Experience with diagnostics tools, electric circuits & mechanical systems.
➢ Proficiency in understanding PLC programming /industrial automation.
➢ Sensors and actuators technologies (electric, and pneumatic),
➢ Knowledge standard networking protocols (TCP/IP, Ethernet...) and Industrial
networking protocols (DeviceNet, Profibus, CANBus...)
Behavioural
➢ Excellent Communication & interpersonal skills
➢ Able to analyze problems in a logical manner
➢ Willingness to travel for on-site support multiple times and emergency service
calls.
➢ Is highly organized with the ability to manage multiple projects.
➢ Build Strong relationships with clients to ensure long term satisfaction
➢ Manage multiple service requests efficiently under tight deadlines.
➢ Prioritize tasks based on urgency and impact on customer operations.
➢ A self-starter who is resourceful and initiates work without specific
instruction.
➢ Agility & ability to Work-life balance and embrace changes with positive
attitude
➢ Willingness to learn new technologies & adaptable to client environment
situations quickly.
➢ Work closely with Sales, Application & Admin team for seamless service
delivery.
➢ Should be proficient in multiple languages –Indian languages. English is must.
experience
6show more About the Company:
Stäubli is a global mechatronics solution provider with four dedicated Divisions: Electrical
Connectors, Fluid Connectors, Robotics and Textile, serving customers who want to increase
their productivity in many industrial sectors. We are an international group that currently
operates in 29 countries, with agents in 50 countries on four continents. Our global
workforce of 5700 shares a commitment to partnering with customers in nearly every
industry to provide comprehensive solutions with long-term support. Originally founded in
1892 as a small workshop in Horgen/Zurich, today Stäubli is an international group
headquartered in Pfäffikon, Switzerland.
Stäubli Tec Systems India was formed in the year 2012 headquartered in Bangalore. Having
offices in Bangalore and Gurgaon, Stäubli Tec Systems India has a turnover of more than 120
crores INR with a workforce of 65 people. Such rapid growth demands key people to shoulder
great responsibilities with effective leadership and focused approach.
Staubli is one of the leading manufacturers of quick connector systems, Stäubli covers ...
connection needs for all types of fluids, gases and electrical power. Our standard and
specialized products, including single and multi-pole connectors, tool changers and quick
mold change systems, combine performance, quality, safety, dependability and durability.
For more info visit: https://www.staubli.com/en-in/JOB DESCRIPTION FOR Service Engineer - RoboticsDESIGNATION/ TITLE Sr. Service Engineer - Robotics
REPORTING TO National Sales Manager
LOCATION AhmedabadOBJECTIVE/MISSIONBring your problem-solving skills and technical expertise to our Services team and
make your impact by providing solutions towards case resolution. Ready for
extensive travel PAN India for on-site visits. Service, Maintenance & Troubleshooting
of Staubli range of Robots. Hands on Customer understandingKEY RESPONSIBILITIESRoles and Responsibilities:
The job encompasses but is not limited to the following Roles and Responsibilities:➢ Provide Staubli customers with in-house or on-site repair, troubleshooting,
maintenance services for Staubli robots on an emergency or 24/7 basis
within the agreed SLA
➢ Promote STAUBLI services, continuously improve customer relationship and
report leads to service sales.
➢ Install, maintain, troubleshoot and repair Staubli robotic systems in house
or on customer site.
➢ Provide remote technical support through multiple communication
mediums with a focus on remediating customer installations, diagnosis,
maintenance and repairs.
➢ Provide maintenance and other specific trainings to Staubli customers and
follow-up for preventive maintenance.
➢ Ability to discuss, diagnose & repair of robot operations and identify
problems as reported by the customer.
➢ Documenting Staubli robot and related equipment performance, failure
modes and reporting results for the purpose of troubleshooting, repairing,
and restarting the system.
➢ Daily reporting to the Local Manager to update status & availability.
➢ Completion of a detailed Field Service report for each customer call and
documentation of service interventions in CRM.
➢ Coordinate responsibilities, activities, and schedule with Local Manager to
ensure customer satisfaction, proper billing, and collections.
➢ Responsible for achieving assigned Service revenue and also generate
revenue through sales of Annual maintenance and Preventive maintenance
contracts with customers
➢ To work on Service CRM & update the activities/opportunities/Service
requests in CRM portal.**Any other responsibility as per discretion of managementJOB SPECIFICATIONYEARS OF EXPERIENCE/AGE4-5 years of experience in robotics, or industrial automation industry. Previous
troubleshooting experience is also a necessity.QUALIFICATION B.E./B. Tech. – Electrical & Electronics, Mechanical, Mechatronics, NTTF.
TRAVEL 70-75% Travel across India to diagnose/service customer machines.COMPETENCIESTechnical
➢ Basic Mechanics (drafting skills)
➢ Automation concepts (PLC, Drives etc.)
➢ Industrial Electrical concepts & circuitary
➢ Basic electronics (component identification and their functions, circuitary,
digital logic circuits, etc)
➢ Computer communications (industry oriented),
➢ Experience with diagnostics tools, electric circuits & mechanical systems.
➢ Proficiency in understanding PLC programming /industrial automation.
➢ Sensors and actuators technologies (electric, and pneumatic),
➢ Knowledge standard networking protocols (TCP/IP, Ethernet...) and Industrial
networking protocols (DeviceNet, Profibus, CANBus...)
Behavioural
➢ Excellent Communication & interpersonal skills
➢ Able to analyze problems in a logical manner
➢ Willingness to travel for on-site support multiple times and emergency service
calls.
➢ Is highly organized with the ability to manage multiple projects.
➢ Build Strong relationships with clients to ensure long term satisfaction
➢ Manage multiple service requests efficiently under tight deadlines.
➢ Prioritize tasks based on urgency and impact on customer operations.
➢ A self-starter who is resourceful and initiates work without specific
instruction.
➢ Agility & ability to Work-life balance and embrace changes with positive
attitude
➢ Willingness to learn new technologies & adaptable to client environment
situations quickly.
➢ Work closely with Sales, Application & Admin team for seamless service
delivery.
➢ Should be proficient in multiple languages –Indian languages. English is must.
experience
6show more
