Senior Application Support Consultant responsible for L2/L3 support of Infor SyteLine ERP (CloudSuite Industrial) in an Application Managed Services (AMS) environment.The role involves incident resolution, service requests, minor enhancements, and user support for manufacturing ERP processes. Roles & Responsibilities: * Provide L2/L3 support for Infor SyteLine ERP* Resolve production incidents, functional issues, and system errors* Handle service requests and data corrections* Perform root cause analysis (RCA) for recurring issues* Support minor enhancements and configuration changes* Monitor interfaces, batch jobs, and system integrations* Support release deployments and testing* Work with business users and technical teams for issue resolution* Ensure SLA adherence for ticket resolution Professional & Technical Skills: Required SkillsERP ExpertiseStrong experience in Infor SyteLine / CloudSuite Industrial including:* Manufacturing module* Inventory Management* Order Management* Procurement* MRP / Production Planning* Shop Floor Control Technical KnowledgeWorking knowledge of:* Infor Mongoose framework* SQL Server / SQL queries* SyteLine forms and configurations* ERP integrations (API / EDI / middleware)* Reporting tools (SSRS or similar)AMS / Production Support ExperienceExperience in:* Incident management* Service request handling* Production issue troubleshooting* Root cause analysis* SLA-based support environments Tools ExposureExperience with one or more:* ServiceNow / ITSM tools* Azure DevOps / Jira* SQL tools* Monitoring tools
experience
10 ... Senior Application Support Consultant responsible for L2/L3 support of Infor SyteLine ERP (CloudSuite Industrial) in an Application Managed Services (AMS) environment.The role involves incident resolution, service requests, minor enhancements, and user support for manufacturing ERP processes. Roles & Responsibilities: * Provide L2/L3 support for Infor SyteLine ERP* Resolve production incidents, functional issues, and system errors* Handle service requests and data corrections* Perform root cause analysis (RCA) for recurring issues* Support minor enhancements and configuration changes* Monitor interfaces, batch jobs, and system integrations* Support release deployments and testing* Work with business users and technical teams for issue resolution* Ensure SLA adherence for ticket resolution Professional & Technical Skills: Required SkillsERP ExpertiseStrong experience in Infor SyteLine / CloudSuite Industrial including:* Manufacturing module* Inventory Management* Order Management* Procurement* MRP / Production Planning* Shop Floor Control Technical KnowledgeWorking knowledge of:* Infor Mongoose framework* SQL Server / SQL queries* SyteLine forms and configurations* ERP integrations (API / EDI / middleware)* Reporting tools (SSRS or similar)AMS / Production Support ExperienceExperience in:* Incident management* Service request handling* Production issue troubleshooting* Root cause analysis* SLA-based support environments Tools ExposureExperience with one or more:* ServiceNow / ITSM tools* Azure DevOps / Jira* SQL tools* Monitoring tools
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