periodically perform test restores to confirm data recoverability.
* Manage tape drive backups - media rotation, labeling, offsite storage, and restoration when
required.
* Administer NAS storage - monitor capacity and disk health, manage shares and access
permissions, and ensure data availability.
2. Network & Security Administration
* Configure and maintain the Sophos Firewall - rules, VPN access, port forwarding, and
security policies - and apply firmware/security updates.
* Deploy and manage Sophos Endpoint protection across all systems - monitor and respond
to threats, and keep policies and definitions current.
* Administer Aruba switches - VLAN configuration, port management, and firmware updates.
* Apply core networking knowledge (LAN/WAN, IP addressing, subnetting, structured cabling)
to diagnose and resolve connectivity issues.
* Administer and coordinate with the ISP for internet uptime, bandwidth issues, and prompt
resolution of outages.
3. End-User & Peripheral Support
* Provide desktop support to end users - hardware, OS, and application troubleshooting -
and set up IT access for new employees.
* Maintain and troubleshoot Canon (network) printers and Dot Matrix printers, including
drivers, consumables, and configuration.
* Maintain an accurate inventory of IT hardware, software licenses, and peripherals.
4. Physical Security & Surveillance Systems
* Troubleshoot CCTV systems - camera faults, DVR/NVR issues, and footage retrieval and
backup.
* Troubleshoot biometric devices, handle new user creations, and manage user transfers
between locations, ensuring attendance data syncs correctly with the ERP/HR system.
5. Power & Facility Infrastructure
* Perform routine UPS maintenance - battery health checks, load testing, and coordinating
servicing with vendors.
* Monitor server room conditions (power backup, cooling) to safeguard the uptime of critical
infrastructure.
6. Vendor Management & Documentation
* Track and coordinate AMC schedules and renewals for all IT devices (servers, network
equipment, UPS, CCTV, biometric devices, printers) and ensure timely servicing.
* Coordinate daily with the company's IT consultant (Proxinet) on open issues, escalations,
and planned maintenance.* Maintain documentation - asset registers, network diagrams, SOPs, and incident/resolution
logs - in line with the company's SOP-driven practices.
MUST-HAVE SKILLS
Technical Proficiency
* Hands-on experience administering Windows Server 2019 (Active Directory, user
management, DNS/DHCP, Group Policy).
* Experience with Veeam Backup solutions, tape drive backup, and NAS storage
administration.
* Experience configuring and troubleshooting Sophos Firewall and Sophos Endpoint security.
* Experience with Aruba switch administration and solid core networking fundamentals.
* Hands-on desktop support experience - hardware, OS, and application troubleshooting.
* Experience troubleshooting CCTV and biometric attendance systems, including user
creation and inter-location transfers.
* Familiarity with maintaining Canon network printers and Dot Matrix printers, and basic
UPS/power backup maintenance.
Problem-Solving & Ownership
* Ability to methodically diagnose infrastructure issues and identify root causes rather than
applying temporary fixes.
* Strong ownership mindset and discipline to follow structured processes and SOPs
consistently.
* High attention to detail in AMC tracking, asset records, and incident documentation.
* Comfortable coordinating daily with external vendors, AMC providers, and IT consultants
(e.g., Proxinet) to resolve issues and track renewals.
JOB REQUIREMENTS
Educational Qualification
* Diploma / Bachelor's degree in Computer Science, Information Technology, or a related field
(BCA, B.Tech/B.E., or equivalent) - mandatory.
Experience
* 1-3 years of relevant experience in a system administration / IT support role.
* Freshers with strong technical fundamentals across the above areas may also apply.
* Prior exposure to manufacturing / multi-location environments is an advantage.
Special Requirements
* Good communication skills and the discipline to follow structured processes and SOPs
consistently.
* Willingness to work on-site at the Nizamabad office, with occasional travel for biometric
device setup/transfers across locations.
* Availability for occasional urgent system issues outside standard working

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