Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.
We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.
At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.
We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.
JOB DESCRIPTION
Job Title: Team Leader
Reports To Manager (or above)
about Randstad
Randstad is the world’s largest talent company and a partner of choice to clients. We are committed to providing equitable opportunities to people from all backgrounds and help them remain relevant in the rapidly changing world of work. We have a deep understanding of the labor market and help our clients to create the high-quality, diverse, and agile workforces they need to succeed. Our 46,000 employees around the world make a positive impact on society by helping people to realize their true potential throughout their working life.
about Randstad Global Capability Center
Randstad Global Capability Center is responsible for strategic delivery for Randstad markets and businesses globally. Through our centers of excellence of talent services, human resources, finance, IT, and marketing, the Global Capability Center is a high growth and acceleration enabler as we become the world’s most equitable and specialized talent company. To realize this goal, we are expanding and strengthening our finance capability center and this role specializes in coordinating with a team of Mid Office Mangers for our France team.
For our mid-office team, we are looking for talented individuals to support our mid-office managers team. You will be responsible for processing administrative tasks, ensuring a proper balance between the workload and available resources. related to the placement of talent in the right role and for the right client, and checking and processing various types of timecards. By doing this, you are ensuring that our talent can start working, will receive their correct salaries and that our clients receive their correct invoices on time. In this role you contribute directly to talent and client satisfaction as well as to the financial success of the company.
In this role, you will have a clear set of responsibilities. However, as our organization is constantly evolving, you may be asked to contribute to projects or tasks not explicitly outlined in this job description. We value a flexible mindset and the ability to look beyond your core remit.
What will you do?
● The middle office leader’s mission is to coordinate with a team of middle office leadership team and other important stakeholders
● He ensures a proper balance between the workload and available resources. He guarantees the quality of the tasks performed by middle office managers. He also plays a role in facilitating communication between managers and the various departments.
● He partially handles administrative tasks related to the proper placement of temporary staff with clients, in compliance with applicable legislation and internal processes. He actively participates in the continuous improvement of administrative processes.
Your responsibilities
Manages and coordinates a team of back-office managers to ensure continuity of service:
● Organizes and distributes the workload among the various back-office managers to ensure continuous service
● Leads the team: meetings, managing pairs of managers.
● Manages the team: skills development, performance reviews, one-on-one meetings
Prepares contracts: Creates temporary employment contracts and placement contracts exclusively through clients' digital tools and ensures their signatures
Processes payroll, timesheets and variable pay elements:
● Collects all timesheets and variable pay elements (absences, various bonuses, etc.) from teams, clients, or the client's software (GTA: Automated Time Management) ● Enters weekly/monthly timesheets and performs verification using Osmose software● Conducts weekly follow-ups with teams and/or clients regarding missing HR data
Monitors disputes and alerts relevant parties:
● Alerts teams to retrieve missing information
● Records and tracks various complaints with the relevant departments
Key Skills & Competencies
● Should have led/managed a team of 8-12 people along with being hands on and contributing in the process
● Strong Problem-Solving Skills with a Keen Eye/Execution for Process Improvement ● Metrics Management and Creation. Working and succeeding in a SLA bound and driven set up
● Good conceptual and hands on knowledge about Payroll, legislations ● Strong process ownership and accountability to drive positive outcomes for self and the team.
● Ability to work under tight deadlines well and remain calm, even under time pressure.
● Ability to respond to customer needs with speed and accuracy with strong focus on customer service excellence.
● Troubleshoot, identify and report any potential identified issues. ● Ability to multi-task and deliver with excellence is an essential requirement of the role.
● Willingness and eagerness to learn; is curious and demonstrates adaptability to accommodate process priorities.
● Strong written and oral communication skills. You should be comfortable to reach out to colleagues, supervisors or stakeholders, can explain clearly what the key messages are and deliver business solutions accordingly.
Education & Other Qualifications (Required and Preferred):
● Bachelor's degree in Commerce/Finance
● MBA in Finance/Operations
● 4+ plus years of experience in managing a team (prior experience of managing performance appraisal)
Work Days: Monday to Friday
Shift Timings:12PM-9PM IST
Daily Hours: 9 hours per day ( includes 1 hour of break each day)
Your development at Randstad:
At Randstad, your growth and development are central. We believe in training talent and offer you an ideal working environment where you learn a lot. You will receive plenty of training opportunities and development chances. We are happy to discuss your ambitions with you and look together at the direction in which you want to develop. You contribute to new developments and the continuous improvement of our services.
Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.
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