Management System (QMS) expectations.
The Team Leader leads a group of Quality Analysts, performs secondary reviews,
drives root cause analysis, and partners with Operations to ensure defect prevention,
service stabilization, and continuous improvement. Educational & Experience Requirements:
 Fulltime graduation in any discipline (mandatory)
 MBA or qualityrelated certification (preferred)
 6–10 years overall experience with 4–6 years in US Life & Annuity domain
 Minimum 1–2 years in a Quality Lead / Team Leader role
 Strong handson experience in transactional quality audits
 Certified Lean and Six Sigma Green Belt/ Trained Black Belt Domain Knowledge & Functional Expertise:
Mandatory experience in US Life & Annuity backoffice transaction processing,
including:
 Policy Administration transactions.
 Money In / Money Out.
 Disbursements.
 Claims & Retirement servicing.

 Key Responsibilities:
Transaction Quality Oversight:
 Lead daytoday quality activities for assigned processes/LOBs.
 Conduct secondary audits and validations of transaction quality reviews.
 Ensure adherence to:
o Client Quality Guidelines
o SOPs / Playbooks.
o Regulatory and compliance requirements. Quality Governance & Reporting:
 Own quality MIS, dashboards, scorecards, and trend analysis.
 Publish daily, weekly, and monthly quality reports to Operations and Leadership.
 Track quality KPIs, defect leakage, rework rates, and error categorization. Success Measures:
The Team Leader’s success is measured by:
 Sustained quality scores and reduced defect leakage.
 Reduction in repeat errors and rework percentages.
 Improved process compliance and audit outcomes.
 Effective coaching and performance improvement within Quality team.
 Positive feedback from Operations and client stakeholders.
 Improve Gain/Loss errors to avoid penalties.
 Improve 7 day regulatory violations.  

experience

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