<p>Job Titles: Associate Customer Service Technician</p><p>Specify Location: Mumbai</p><p>Job Type: Full-Time</p><p>Education: Bachelor's Degree</p><p>Experience Level: Entry to Mid-Level</p><p>Years of Experience :min  1 years to 2 years.</p><p> </p><p>About Us:</p><p>We are a dynamic and innovative Science and Materials Company committed to delivering exceptional service to our customers while driving profitability. As a Customer Service Representative, you will play a crucial role as the interface between our valued customers and our business value chain partners.<br />Join us in contributing to the success of our company by providing solutions to customers, managing operational needs, and collaborating closely with various functional partners.</p><p> </p><p>Responsibilities / Duties:</p><p>Execute the order entry process and manage the order fulfillment process for a designated business or group of businesses and customers, handling priority and foundational customers with a high degree of complexity.</p><p>Maintain a thorough knowledge of the company's products, applications, and service offerings within the assigned business portfolio.</p><p>Strengthen customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence.</p><p>Coordinate activities at assigned customer accounts, proactively address issues, and implement solutions.</p><p>Maintain service levels according to business prioritization.</p><p>Differentiate between customer requirements and the company's capabilities, choosing the best and most cost-effective solutions.</p><p>Support commercial strategies with  customers across multiple businesses.</p><p> </p><p>Required Skills:</p><p>Customer Service:</p><ul><li>Responding to customer inquiries, requests, and complaints via various channels (phone, email, chat, social media).</li><li>Providing information about products, services, and company policies.</li><li>Assisting customers in solving problems or addressing issues they may encounter.</li></ul><p>Problem Solving:</p><ul><li>Investigating and resolving customer issues, complaints, or disputes in a timely and effective manner.</li><li>Escalating complex issues to higher levels of support or management when necessary.</li></ul><p>Communication Skills:</p><ul><li>Communicating clearly and professionally with customers, colleagues, and other departments within the company.</li><li>Providing clear and concise information to customers in a manner they can easily understand.</li></ul><p>Sales Support:</p><ul><li>Identifying opportunities for upselling or cross-selling additional products or services.</li><li>Collaborating with the sales team to provide support in achieving revenue goals.</li></ul><p>Business Process:</p><ul><li>Developing and maintaining a deep understanding of the company's products and processes.</li><li>Keeping up-to-date with changes and updates to product/service offerings.</li></ul><p>Team Collaboration: </p><ul><li>Collaborating with colleagues, especially in cross-functional teams, to resolve issues or improve processes.</li></ul><p> </p><p>Core Responsibilities:</p><p>Manage customer orders through end-to-end work processes and systems.</p><p>Maintain a thorough knowledge of the businesses' products, applications, and service offerings.</p><p> </p><p>Requirements: </p><p>Be open to work in different time zones.</p><p>Be Self-motivated with ability to use initiative and thrive on responsibility.</p><p>Ability to work effectively in small teams and a willingness to continuously develop knowledge and skills.</p><p>The role will be required to work out of Airoli – New Mumbai office of our company. </p><p> </p><h3>experience</h3>2