who is an assistant manager?
Also referred to as an associate manager, an assistant manager is an individual who implements workflow procedures under the instructions of a manager. As an assistant manager, you may conduct various tasks, such as hiring/training new employees and providing customer support. Other important duties and responsibilities may include:
• Monitoring the company's spending patterns and budget
• Developing customer relationships
• Scheduling meetings and coordinating them
• Reviewing the performance of the employees
• Filling in for the general manager when they are on leave
As an assistant manager, you already have significant years of prior experience in the field you're expecting to manage. This experience is important as you'll be solving numerous workplace problems, giving directions and recommendations, and doing other tasks that require practical knowledge. For example, many companies require assistant managers to be skilled at solving problems quickly and have organising skills. Besides these, if you have developed great interpersonal skills from your previous job roles, this makes you an ideal candidate.
Managers and other business leaders depend on the information provided by assistant managers to make critical decisions affecting the business. It's not uncommon to find a trusted assistant manager together with the company's business leaders in the boardroom. As an assistant manager, you'll spend a lot of time planning, mapping, organising, calculating and doing so many other similar activities. You'll also be responsible for ensuring service or product quality, overseeing retail inventory and ensuring there's consistency in the standard of customer service. As assistant managers are directly associated with the day-to-day running of the business, it makes sense to involve them in business improvement or expansion decisions. As an assistant manager, you could be consulted regularly before major decisions are implemented.
Would working as an assistant manager suit your organizational and problem-solving skills? Then read on to find out what competencies and qualifications you need to thrive in an assistant manager role.
assistant manager roles
average salary of an assistant manager
An assistant manager earns between ₹4,50,000 to ₹10,00,000 per year. On top of that, as an assistant manager, you may have the chance to earn a cash bonus each year. Any agreed-upon commission may vary depending on the company you're working for.
types of assistant managers
Though assistant managers usually coordinate with upper management in their respective departments, there are multiple versions of the role. The first common type of assistant manager is an assistant general manager. In this position, your job will be to assist the general manager in determining overall business strategies. You can also become an assistant marketing manager if you're more interested in helping to identify customer needs. Some of the things you will be responsible for in this position include assisting in conducting marketing research and making product/promotion decisions. Many people looking to become assistant managers also consider the assistant operations manager role. This type of assistant manager is responsible for supervising an organisation's daily operations under the direction of the operations manager.
working as an assistant manager
When you become an assistant manager, you will be responsible for supervising employees as well as carrying out your own assigned duties in an office/retail environment.
duties and responsibilities
Usually, the most important responsibility as an assistant manager is supervising your team. As an assistant manager, you should expect to:
- Organise team schedules
- Handle staff queries
- Take disciplinary action
- Authorise holidays and leave
- Evaluate employee performance
- Create and carry out training and development programs for the staff
In addition to the above, other duties and responsibilities include:
- Employee support: you may have to support employees to maintain their efficiency and keep them satisfied by making sure the company meets their needs. To do that, you need to be an effective intermediary between the management and the employees. You have to make sure your superiors receive important feedback from the employees to keep the relationship between both sides healthy. You should also expect to make critical changes to the workplace workflows, as well as develop and implement relevant business policies to keep the employees comfortable.
- Stand-in for the management: as an assistant manager, you work together with the manager and assume their duties temporarily when they're absent. To do that, you have to understand the main aspects of the manager's job and take up those duties as necessary. Most employers, when filling this position, usually look for someone with the willingness and ability to be creative as they need to step in for the manager as needed.
- Assist unhappy customers: in any organisation providing services or goods, there will always be one or more unhappy customers, regardless of the industry. As the assistant manager, a typical employer will require you to be the first person to assist these unhappy customers in order to maintain your company's reputation. In this case, your job will be to listen to and calm down the customers and address their complaints effectively. To be successful in this position, you'll need tolerance, resilience and very strong communication and interpersonal skills.
- Make sure projects are successful: one of your biggest tasks as an assistant manager is to lead one or more teams on different set initiatives. In this regard, you have to act as a project manager and make sure all the assigned projects get done as expected. One of the things you'll have to do is define the scope of the project clearly. You'll also have to organise the necessary resources to accomplish the goal, manage budgets, develop schedules and prepare reports.
The typical work environment for an assistant manager comprises the regular office space and other areas of the business premises, such as warehouses. To make sure your team/teams are on track and ensure your projects are successfully completed, you may also need to travel from one location to another on a regular basis. On top of that, assistant managers usually work in both the private and public sectors.
who are your colleagues?
Being an assistant manager, you will always be working closely with the manager of your department or organisation. Beyond this constant, your colleagues in the role can vary significantly depending on what kind of assistant manager you are. If you are assistant to the general manager, you will work with a wide range of colleagues from across the company. If you are an assistant to the marketing manager, you will work with sales professionals, and so on. Your role is essentially to lighten the workload of your manager, taking some of the more routine tasks off of their hands, which often includes liaising with the relevant departments.
An assistant manager's work schedule usually depends on the specific industry and organisation. Most assistant managers work the entire 40-hour week. Of course, shifts vary depending on several factors, one of which is the location. You can also expect to work on weekends, holidays, and during the night, particularly if there's an urgent project underway with a strict deadline.
There are many opportunities you have as an assistant manager to accelerate your career. After working under a manager and achieving considerable successes in your work, the next step should be to fill the shoes of your manager. You can also get a managerial job at a different company or industry altogether since the duties and responsibilities of a manager are largely the same across industries and sectors. You can become a general manager, a middle manager, and eventually a top-level manager if you stick to your line of work.
advantages of finding an assistant manager job through randstad
Finding your assistant manager job through Randstad provides important advantages such as:
- a wide variety of training and development opportunities
- an experienced contact person to provide help if needed
- a range of opportunities in your area
- get paid on a monthly basis
- temporary and permanent contracts
Want a permanent contract? A temporary job as an assistant manager is often a stepping stone to an attractive permanent job. Every year, thousands of people earn a permanent contract with great employers thanks to a temporary job found through Randstad. What's more, many companies recruit their permanent employees through Randstad too!
education and skills
In some cases, organisations promote from within, which means you can become an assistant manager after working as a customer relations officer, front desk manager or similar position without updating your credentials. However, if you want to become an assistant manager in a new organisation, there are certain educational requirements you need to meet.
It's useful to have a degree in business studies/administration or a degree in a discipline that is directly related to the industry you're getting into. Some companies will require you to provide a bachelor's degree in the field associated with the hiring industry, along with certain licenses and certificates. These certificates usually revolve around leadership and management.
skills & competencies
To become an assistant manager, you need to have a proven experience in the industry or in management. Usually, hiring personnel will require you to have between 1-5 years of experience to consider your application. Proving that you have leadership skills and a record of effective management are great ways of boosting your chances of landing the job. Most employers pay attention to leadership skills as the position requires the individual to manage or supervise several people. You, therefore, need to demonstrate that you can represent the organisation by acting as a role model to the people reporting to you. It's also important to demonstrate strong communication skills and the ability to interact with people appropriately.
To become a successful assistant manager, you will need to be a team player. Your willingness and ability to be a team player will impact the employees you manage, how effectively they function and how productive they will be. On top of that, you'll have to be self-motivated and have the desire to develop yourself constantly. Like other positions, being an assistant manager comes with several difficulties that are often overcome by being self-motivated. When you combine these skills with the ability to work autonomously, you will be a great fit for this role.
If you're looking to practice your leadership, management and interpersonal skills, then this position can be very rewarding for you. It's true that this role requires a lot of resilience and patience. If you're a talented communicator and leader, who can make good decisions and solve problems quickly, the role can be quite easy for you. People with excellent time management skills, along with being properly organised, responsible and goal-oriented, often perform well as assistant managers.
FAQs about working as an assistant manager
FAQs about working as an assistant manager:
what is the role of an assistant manager?
An assistant manager is responsible for making sure a department, team or organisation runs smoothly by performing certain managerial tasks. Some of the most important of them are scheduling employee work times, evaluating employee performance and making sure the customers are attended to and listened to. Generally, the assistant manager assists the manager to ensure the flawless running of the organisation's everyday operations.
is assistant manager a good position?
Yes. Being an assistant manager comes with many benefits. For one, this is one of those jobs that provides variety. It also brings a sense of ownership to individuals, particularly in regard to some of the most critical business aspects. Many assistant managers enjoy a high level of job satisfaction that comes with being able to make a difference to an organisation.
what qualifications does an assistant manager need?
Besides having high school or college qualifications, most companies currently require applicants to have a bachelor's degree or relevant post-high-school training. One of the areas you need to be well-versed in includes management and business administration. Most organisations provide training to their employees for this position. They also promote staff from within to the assistant manager's role; therefore, the education requirements tend to vary.
what level is assistant manager?
Within a company, an assistant manager is usually one level below a manager, and they have the authority to conduct most of the manager's functions when the manager is not available. In most cases, the assistant manager is the link between the top management and the employees and customers. You can get promoted to a manager or a deputy manager, depending on the organisation you're working for.
how do I apply for an assistant manager vacancy?
Applying for an assistant manager job is easy: create a Randstad profile and search our job offers for vacancies in your area. Then simply send us your CV and cover letter. Need help with your application? Check out all our job search tips here!