Job Description Title - Account Manager Mission: Develop (farming), expend (hunting), negotiate, and manage product/service offering with a select customer accounts and nurture those key relationship overtime through the key account planning. Strategic Account Management * Manage the key Account Planning. * Develop trusted relationships with a portfolio of major clients to ensure they do not turn to competition. * Develop, implement and steer macro action plan that guides the activities to be undertaken with the customers. * Expand the relationships with existing customers by continuously proposing and negotiating solutions that meet their needs and requirements. * In collaboration with the Category Manager, identify growth opportunities through the Product Screen process and initiate co-construction, leading to new sales that will turn into long-lasting relationships. * Steering the business and negotiate the correct solution is taken and delivered to the customer. Operations * In collaboration with stakeholders, define and communicate monthly guidelines/expected activities for members of the Sales Team visiting point of key account point of sales. * Steer the business and ensure the correct solution is delivered to customers in a timely manner. * Serve as contact point for key customers and internal teams. * Resolve any issues and problems faced by customers and deal with complaints to maintain trust. * Prepare regular customer analysis to internal and external stakeholders using key account metrics/process. * Support your team members with coaching, training, and identifying revenue opportunities. KEY EXPERIENCES IN: * Managing several customers (Account Management) * Selling solution to customers (Negotiating) * Multi-tasking (Adaptability) * Working with CRM (Salesforce "Engage") ((Customer Relationship Management)

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