Position Summary
As an Accountability Coach, you will be a key touchpoint in our clients' fitness journeys.
You will work closely with each client's Personal Trainer and Dietitian to track progress, address challenges early, and keep clients accountable to their goals.A key part of the role is identifying, measuring, and overseeing the progress of your assigned clients, ensuring they stay motivated and consistently move toward their desired results.Your primary success metric will be client satisfaction and renewals, meaning your focus is on delivering an outstanding client experience that naturally leads clients to continue their fitness journey with Athleaders.This role is focused on relationship management and client success, rather than high-volume customer support.This role focuses on consistent client communication, follow-ups, and coordination to ensure clients stay engaged, motivated, and supported throughout their programs.
You will work closely with internal teams to deliver a seamless client experience while maintaining high levels of satisfaction and retention.
Key Responsibilities:
Act as the primary point of contact for clients via chat, email, and calls.
Provide regular follow-ups to keep clients engaged, motivated, and accountable to their programs.
Maintain accurate records of client details, packages, renewals, and progress.
Coordinate with internal teams (trainers, nutritionists, and operations) to ensure smooth service delivery.
Address client queries and concerns promptly, professionally, and empathetically.
Track and report client engagement and satisfaction metrics.
Support client retention through consistent communication and solution-focused assistance.
Requirements
Bachelor's degree in Business, Communication, or a related field (preferred).
Prior experience in health, fitness, wellness, coaching, or customer success roles is an added advantage.
Excellent written and verbal communication skills with a neutral accent.
Strong organisational and follow-up skills with attention to detail.
Comfortable using CRM systems, spreadsheets, and digital communication tools.
Empathetic, proactive, and client-first mindset.
What We Offer
A collaborative and people-focused work environment.
Opportunity to work with international clients and fitness professionals.
Remote-first setup with flexible working hours.
Growth opportunities within a fast-scaling health and fitness company.