• Develop, implement, and review administrative policies, SOPs, and guidelines to
improve operational efficiency.
• Plan and manage the annual administration budget; monitor expenditures and identify
cost-saving opportunities.
• Lead, mentor, and appraise a team of administrative staff, housekeeping personnel, and
support executives.
• Coordinate with HR, IT, Finance, and other departments for cross-functional
administrative support.
• Handle sensitive information and maintain strict confidentiality across all operational
activities.
• Prepare periodic MIS reports, dashboards, and presentations for senior management
review. 
B. Facilities & Infrastructure Management
• Manage office infrastructure including workspace allocation, seating plans, and
renovation/fit-out projects.
• Oversee maintenance of electrical, plumbing, HVAC, lifts, and other office utility
systems.
• Ensure full compliance with health, safety, and environment (HSE) norms; conduct
regular audits and fire drills.
• Manage visitor management processes and guest houses. 
C. Vendor Management & Procurement
• Identify, evaluate, and onboard vendors for office supplies, AMC services, transport,
housekeeping, and pantry.• Negotiate contracts, SLAs, and commercial terms with service providers to ensure
quality and cost-effectiveness.
• Monitor vendor performance, conduct periodic reviews, and enforce service level
agreements.
• Manage procurement of office supplies, stationery, furniture, equipment, and other
consumables. 
D. Office Operations & Support Services
• Ensure smooth running of all office support functions including reception, courier,
printing, and pantry services.
• Oversee travel and accommodation bookings, car hire, and logistics for employees and
guests.
• Plan and execute internal events, town halls, off-sites, and leadership meets end-to-end.
• Manage asset registers, IT peripherals inventory, and coordinate with IT for asset
lifecycling.
• Supervise housekeeping, pest control, waste management, and overall office cleanliness
standards.
• Step in and manage overall office operations during exigencies, management absences,
or crisis situations 
E. Travel Desk Management
• Design and implement an efficient, end-to-end corporate travel process covering air,
rail, road, and hotel bookings for employees and senior management.
• Create and document travel SOPs, approval workflows, booking timelines, and
escalation protocols to ensure a seamless and consistent traveller experience.
• Establish clear SLAs for all travel requests — ensure domestic bookings are fulfilled
within 4 working hours and international bookings within 24 hours of approval.
• Set up and maintain a real-time travel dashboard to track SLA adherence, pending
requests, and fulfilment rates; proactively address gaps.
• Drive cost savings through advance bookings, preferred fare classes, blackout period
policies, and enforcing corporate travel policy compliance across all employees.

experience

10