Job Responsibilities: Handle customer queries via calls and chat/email support. Provide accurate information and resolve customer concerns efficiently. Maintain a high level of customer satisfaction through professional communication. Document and track customer interactions using the CRM system. Escalate unresolved issues to the appropriate departments. Meet productivity and quality targets as per company standards.Required Skills &

Key Responsibilities:● Provide prompt and professional support to customers via phone, email, and chat.● Manage customer queries, complaints, and requests efficiently, ensuring timely resolution.● Maintain accurate records of interactions in CRM and e-commerce platforms like Unicommerce, Prozo, and others.● Collaborate with internal teams to solve complex customer issues and streamline workflows.● Identify recurring challenges and suggest improvements to