Key Responsibilities:• Assist in managing the company’s procurement of products and services, ensuring cost- effective sourcing from vendors and suppliers.• Discover profitable suppliers and initiate business and organization partnerships.• Negotiate with external vendors, collate quotations, and prepare comparative analyses.• Monitor deliveries, invoices and payment processing to ensure timely closures.• Ensuring proper documentation and adherence to

• Lead the drafting and validation of Business Requirements Documents (BRDs) for allExchange applications including Trading, Surveillance, Listing, and Member interfaces• Oversee the creation and maintenance of User Manuals and operational documentation• Manage testing activities across multiple applications, including:o User Acceptance Testing (UAT) – functional and non-functionalo System Integration Testing (SIT)o Load & Performance Testingo Usability

Key ResponsibilitiesEmail Management & Triaging:Monitor incoming correspondence and categorize emails into specific buckets (e.g., general queries vs. formal complaints).Query Resolution:Address standard and general inquiries efficiently using pre-approved communication templates.Maintain the tone and brand standards of the organization in all written correspondence.Stakeholder Liaison:Proactively follow up with Depository Participants (DPs) via telephone