assistant manager ap

• Manage the day-to-day planning, operations, and problem-solving within AP, AR, and moth end processes.
• Ensure timely AP, AR, and month end closing while maintaining accuracy and compliance.
• Publish dashboards to provide overall visibility into AP and AR performance.
• Ensure the team meets SLA requirements and follows Standard Operating Procedures (SOPs).
• Develop team capabilities by identifying training needs and ensuring timely execution.
• Act as a communication bridge between the front office and management.
• Handle at least 1 new process transitions and migrations from pilot to go-live and hypercare.
• Conduct daily huddles, error discussions, and random audits based on internal and external analysis.
• Achieve performance targets as per KPI indicators (both external and internal).
• Support internal and external audits by providing necessary financial data and reports.
• Ensure First-Time-Right (FTR) reporting and timely publication of reports.
• Drive process improvements, automation, and efficiency initiatives.
• Act as a Subject Matter Expert (SME), providing training and guidance to team members.
• Foster cross-training and rotation of team members across different processes for better efficiency.
• Conduct regular calls with onshore offices to monitor and maintain process health.

• Document and update all process changes, including DPM, SOP, and SLA, ensuring alignment with best practices and compliance standards.
• Facilitate knowledge transfer sessions to ensure smooth handovers and continuity in operations.
• Establish and maintain a structured knowledge repository for easy access to critical process documentation.
• Conduct training and awareness sessions to upskill teams on new processes, automation tools, and best practices.
• Participate in UAT for new enhancements, providing actionable feedback to optimize performance and efficiency.

• Ensure adherence to KPIs and SLAs, publishing timely reports on process performance.
• Maintain records of leave, performance metrics, and attendance for all team members.
• Address customer complaints, escalating issues as necessary to senior leadership.
• Ensure Business Continuity Plan (BCP) preparedness, conducting regular reviews and drills.

• Conduct daily huddles to review performance, discuss errors, and align team priorities.
• Develop and strengthen a robust succession pipeline (2nd & 3rd levels) within the team.
• Mentor and guide Early-in-Profession (EIP) employees by assigning the right mentors to support their growth.
• Implement structured training plans for team skill enhancement in areas like Excel, ERP, and reconciliation techniques.

experience