associate specialist, accounts payable and receivable

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We are seeking a highly organized and analytical Billing Coordinator to manage specialized billing operations for our most high-maintenance clients within the OPTS segment. The ideal candidate will ensure absolute accuracy in complex invoicing, provide dedicated support to the field team for critical billing-related tasks such as timesheet processing, and collaborate across departments to deliver exceptional service to our key accounts. Key responsibilities: Client-Specific Responsibilities:

• Oversee and execute intricate billing processes specifically tailored to our high-maintenance clients within the OPTS segment. • Provide dedicated support to the field team by managing strictly billing-related tasks, including detailed timesheet processing. • Ensure strict adherence to highly specific and demanding client billing guidelines and requirements. • Serve as the primary, dedicated point of contact for resolving complex billing discrepancies and inquiries for these critical key accounts. General Responsibilities: Core Billing & Invoicing Operations • Process and manage complex invoices with high accuracy and efficiency, catering specifically to high-maintenance accounts. • Generate, submit, and distribute client invoices and adjustments with precision and timeliness, strictly adhering to bespoke client requirements. • Ensure accurate, comprehensive backup documentation is compiled and verified prior to any invoice submission. • Confirm the completeness and accuracy of all invoice submissions, postings, and financial reports before the close of each week. • Execute strictly billing-related tasks to support field operations, includes timesheet processing not limited to. • Assist with the seamless submission of invoices through various client portals if part of client billing requirements . • Analyze billing data to identify trends, resolve recurring issues, and proactively improve workflows for high-maintenance accounts. • Collaborate closely with internal teams and field personnel to verify billing information, resolve discrepancies, and ensure seamless operations. • Assist in the comprehensive month-end closing process, providing specialized, in-depth reporting and reconciliation for key clients. • Support the broader billing function by managing and resolving billing inquiries through the newly implemented ServiceNow ticketing system, extending support beyond the core high maintenance clients. • Provide reliable cross-training and back-up support for other Billing team colleagues during peak periods or absences. • Maintain, update, and audit billing records continuously to guarantee accurate documentation and flawless invoicing. Issue Resolution • Respond to all internal and external billing inquiries in a prompt, professional, and solution oriented manner. • Investigate, troubleshoot, and resolve complex billing-related operational issues raised by clients or field personnel. • Collaborate cross-functionally to ensure absolute billing accuracy and proactively mitigate potential future issues. Process Improvements • Leverage technology and software tools to streamline workflows and continuously improve billing processes. • Review, evaluate, and refine existing billing procedures to maximize operational efficiency and minimize financial risks. Reporting • Generate detailed, accurate Billing Reports tailored for both internal stakeholders and external clients. • Develop and support advanced billing-related analytics to assist leadership with financial planning, forecasting, and performance tracking. Administrative Support • Perform additional duties and responsibilities as assigned by management, actively contributing to the overall success and efficiency of the billing department. • Handle emerging billing-related duties or administrative tasks identified through ongoing task analysis, adapting to role expansion as needed. Education, Skills & Experience • University or College Degree in Business, Commerce or Accounting • 1 – 3 years of experience in a financial role • Previous Billing experience will be considered as strong asset • Intermediate Excel skills with a proficiency to analyze data and use V look ups, pivot tables & formulas. • Strong written and oral communication skills Key Competencies • Bilingual communication – with excellent written and verbal communication skills. • Problem solving and decision-making – skilled in identifying issues, analyzing solutions, and making informed decisions to resolve billing and administrative challenges. • Analytical and Technical Proficiency - strong analytical & adeptness with systems to ensure accuracy and efficiency in billing process. • Process Analysis & Mapping – capacity to systematically break down, evaluate, and visualize current workflows to find inefficiencies. • Data Analysis & Metrics – skilled in Analyzing data to understand process performance, identify root causes of problems, and measure the impact of improvements. • Time Management and Organization – proven ability to manage time effectively & prioritize tasks to meet deadlines in a fast-paced environment. • Customer-Centric Approach – energetic, enthusiastic, and committed to providing exceptional customer service. • Collaboration & Teamwork – Strong ability to work effectively with team members and colleagues

Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.