Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.

We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.

At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.

We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

Billing management:

Daily follow-up on unbilled revenue

Maintenance of billing schedule for a designated customer portfolio

Verification of billing data to ensure completeness and accuracy; subsequent rectification of any discrepancies or errors

Accurate and timely generation and processing of invoices for services rendered to a designated customer portfolio

Dispatch and follow-up of invoices within the agreed timeframe and in accordance with established agreements

Creation of credit notes as needed in correspondence with credit note process; 

Communication and coordination with local PoC(s) about changes in customer invoicing requirements

Customer communication:

Addressing of billing inquiries and concerns from customers or internal stakeholders promptly and professionally;

Providing the customer with clear and concise explanations of billing details, payment terms, and policies as needed;

Issue resolution & escalation management:

Investigation and resolution of billing discrepancies or disputes in a timely manner, coordination with relevant departments as needed;

Escalation of billing issues to the appropriate team members for resolution as needed;

Reporting and Analysis:

Regular generation of reports on billing activities, credit notes and outstanding invoices;

Regular reporting to local PoCs on escalations;

Assistance in analyzing billing data to identify opportunities for process improvements and increased efficiency

Collaboration:

Follow-up with designated team(s) in order to ensure completeness and accuracy of billing data before billing;

Collaboration with cross-functional and cross-opco teams to streamline billing processes and enhance customer experience;

Participation in team meetings and contribution of ideas to improve billing procedures and customer satisfaction;

Participation in weekly stand-up meetings with the local PoCs to discuss daily business,changes, attention points, etc.

Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.