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We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.
At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.
We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.
Job Description - Associate Specialist Single Order Desk Management
Job Title: Associate Specialist
manages: none
reports to: Manager Single Order Desk Management
represented by: Associate Specialist
represents: Associate Specialist
Job Objective
As a Specialist Single Order Desk Management, you serve as a central unit in our operational business. You play a key role in ensuring that the entire process - from client request, talent management, and hiring through to monthly billing - runs efficiently, precisely, and smoothly.
Key Performance Indicator (KPI)
Number of forwarded requests
Number of requests recorded in GFO
Number of published job postings
Number of profiles created
100% accuracy in processing submitted tasks
Reliable adherence to deadlines and agreed upon SLAs
Responsibilities and Main Tasks
Order & VMS Management
Centralized receipt and qualification of customer requirements (VMS, email)
Responsibility for data quality in order lists and the GFO system
Strategic management of request distribution to internal branches to ensure delivery rates
Recruiting:
Create and publish job postings
Proactively request and follow up on missing CVs and handle the rejection process professionally
Recording of talents in G-FO
Creation of meaningful standard and customer-specific profiles
Talent management
Verification of the branch profiles for accuracy and completeness
Profile presentation to the client via VMS or email, including all necessary documents
Administrative tasks
Master data maintenance in SAP (sales documents, items, deployments, order references)
Obtaining, reconciling, and verifying employee time records
Reconciliation and Filling reports and lists
Decision-making Authorities and Powers of Attorney
Power of Attorney: none
Customer-related: none
Employee-related (MiK): none
Internal: Within the scope of internal processes
Signature: none
Job Evaluation
Hay grade 12 (grading system)
Requirements Profile
Education: Commercial/technical education or university degree
Job Experience: At least 5 years of professional experience in a comparable field of work
Technical Competence: google workforce, Salesforce and SAP, VMS
Core Requirements:
You are fluent in English (C1/C2 level).
You have an eye for detail and maintain high quality standards, especially when handling sensitive data and legal contracts
You are a self-starter who takes ownership of tasks and follows up reliably on deadlines
You are comfortable working with google, Salesforce, and ideally have experience with SAP and VMS platforms
Availability during CET 08:30AM-05:30PM (12PM-5PM IST) office hours and flexibility during daylight saving changes
Aligned with central European Time for seamless daily collaboration
This job description reflects the current situation. Changes to the scope of duties due to operational and/or organizational requirements are expressly reserved.
Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.
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