Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.

We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.

At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.

We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

The success of the role will be driven by:

●      Clarity of work and training provided to the offshore team

●      Quality and timeliness of feedback especially during ramp-up

●      Regular review of the effort and outcomes between onshore and offshore teams

●      In addition to training, job aids to assist offshore team

●      Timeliness and accuracy of data provided in the prepped recon.

●      The inclusion of the offshore team in daily huddles and regular communication         

Roles and Responsibilities

●      Weekly Contingent reports with follow up on progress, escalation to Manager

●      Audits reports with follow up to Team Lead

●      Sending all Wednesday email updates to field on status of their onboarding

●      Sending Unresponsive emails to field regarding the action needed

●      Out of office coverage on placements that have been started

●      Onboarding send Estaff and Welcome letter on specific accounts

●      I9 EAD expiration document follow up with field and talent

●      I9 Everify weekly report and follow up as needed

●      RITS process weekly notification to field with confirmation of start date

●      RITS onboarding weekly

●      FCRA reporting and processing

●      All other duties as assigned by Manager

Key Skills Required

●      Comfortable working in multiple systems

●      Strong Communication Skills

●      Attention to detail

●      Ability to respond to customer needs with speed and accuracy

●      Willingness and eager to learn

●      Demonstrates Adaptability - Learning Randstad Pace

●      Connect the dots” and understand dependencies

●      Acts with a sense of urgency

●      Openly receives feedback

●      Ability to multitask and prioritize work

●      Accountable for personal results and teamwork

●      Adherence to deadlines

●      Focus on accuracy

●      Speak, Understand and communicate fluently in English.

●       

Shift Timings:

●        8 am to 5 pm EST ( 6:30 pm to 3:30 am IST) (5.30 pm to 2.30 am IST)

Sensitive data access: Yes

Education & Qualifications (Required and Preferred): 

●      Bachelor’s degree

●      1 to 3 years of Data Entry, US Onboarding, Operations, or Customer Service Experience

●      Proficient with  Google Suite - mail, calendaring, sheets, docs and shared drives

Organizational Structure:

Job Title: This position will report into Team Lead (or above) as per ROS org structure and needs

Supervisory Responsibility:    None

Working Conditions:

Please describe the following work conditions that are generally required to execute the principal duties of this position

Physical surroundings (e.g. office equipment): Office Environment

Adverse working environment (e.g. specify extent of exposure to noise, extreme temperature, dirt, dangerous machinery or other hazardous conditions requiring safety adherence and/or PPE equipment): NA

Physical Effort: (Specify repetitive lifting, bending, stooping, or other physical effort required): NA

Domestic/International Travel: None

Shift Timings: 9 hours

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts or working conditions. Randstad USA, reserves the right to change, amend, add, delete

and otherwise assign any and all duties, responsibilities and position titles as it deems necessary to meet the needs of the business

Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.